2025 Washington Free and Charitable Care Conference 
JOIN US!
The Washington Free and Charitable Care Conference is hosted annually by Washington Healthcare Access Alliance, Washington's free clinic association. This two day event draws free clinic staff, volunteers, and board members from across the state and beyond to connect, network, learn, and relax.
ACCOMMODATIONS
Group rate rooms are available at Quality Inn & Suites Longview Kelso when made by phone at (360) 414-1000. Room availability isn't guaranteed after August 20, but the discounted rate will still apply. The group name is Washington Healthcare Access Alliance, group number 4985137. Rooms are $127 per night, plus tax, and the hotel is pet friendly, with an additional $20 per night fee. All meals, including breakfast, will be provided at the conference site. 
Location
Cowlitz County Event Center
1900 7th Avenue, Longview, Washington 98632
Date & Time
September 11, 2025, 12:00 PM - September 12, 2025, 2:00 PM
Schedule
Thursday, September 11
11:30 AM
Attendee Check-in, Lunch Buffet Opens
Location: Loowit Ballroom at Cowlitz Regional Conference Center

12:00 PM
Welcome - Mayor of Longview, Spencer Boudreau
Location: Loowit Ballroom

12:15 - 1:15 pM
General Session
Creative Approaches to Expanding Capacity - Panel Discussion with Rebecca O'Brien, Dr. Karl Kranz, Kris Ives, and T. Scott Brandon
Location: Loowit Ballroom
From creative use of specialists, to unique approaches to hiring and outreach, these seasoned professionals will share their innovative strategies, ideas, and resources.

1:15 - 2:00 pM
General Session
Exhibits
Location: Loowit Ballroom
Find out what our carefully selected exhibitors have for you.

2:00 - 2:45 pM
Breakout Sessions
Genetic Testing for Better Behavioral Healthcare Outcomes - Timothy Quigley
Location: Columbia
GeneSight is a pharmacogenomics testing technology used as a tool to help reduce, if not eliminate, the trial-and-error approach to behavioral health medication selection and management. This system is currently used successfully at Olympic Peninsula Community Clinic in Port Angeles.

Session materials are available here.

De-escalation Tactics that Really Work - Laura Hight and Leah Moore
Location: Cowlitz
Anger is a natural response to circumstances that seem unfair or look impossible to overcome. We can all relate to feeling angry, frustrated, or hurt, making it possible to empathize with others experiencing a similar emotion. While personal safety is always a consideration when dealing with an extremely angry individual, there are ways to assist them through the anger cycle in a professional setting. Most people just want to be heard and understood, and are not trying to take it out on you personally. This session will teach you proven tactics to identify, understand, and manage strong emotions in stressful situations, leading to more satisfactory outcomes for everyone involved.

Recommended resource:
The Conflict Resolution Phrase Book by Barbara Mitchell & Cornelia Gamlem. ISBN # 978-1-63265-098-6.

2:45 - 3:00 pM
General Session
Break and Exhibits
Location: Loowit Ballroom
Refreshments provided.

3:00 - 3:45 pM
General Session
Affinity Group Discussions
Location: Loowit Ballroom
Moderated, rotating, small group discussions, each on a specific topic or resource. Please choose three groups to join, each for 12 minutes.
-Faith-Based Care with Sandy Solis
-The Volunteer and Retired Providers Program with Kris Ives
-Navigating Community Health Needs with David Hannawalt-Morales
-Area Health Education Centers with Patricia Lange
-Partnership Coalitions with Sara Nicholls
-Students in Free Clinic Settings with Leonora Clarke
-Street Medicine Alliance with T. Scott Brandon
-The Washington State Department of Health with Claire Horton and Faith Johnson

4:00 - 5:00 pM
Clinic Tour
Location: Community Health Partners
945 Washington Way Suite 141, Longview, WA 98632
Community Health Partners provides medical and dental care. In addition to the clinic site that you will visit, they operate a mobile medical van and host quarterly dental clinics through partnerships with the University of Washington School of Dentistry and Kaiser Permanente.

Please carpool to the clinic tour. The clinic is located in a strip mall with a small parking lot. Street parking on the side streets is available.

6:30 - 8:00 pM
Hosted Happy Hour and Dinner
Location: Loowit Ballroom
There won't be any programming during dinner. Please relax and connect with your colleagues. 
Schedule
Friday, September 12
6:00 aM
Stroll in the Park - Peggy Malone
Location: Sacajawea Park on the corner of Kessler Blvd and Hemlock Street, near the foot bridge
Start the day with some time outside with your colleagues. Multiple distances will be available depending on your fitness needs.

7:30 aM
Breakfast Buffet Opens
Location: Loowit Ballroom at Cowlitz Regional Conference Center

8:30 - 9:00 AM
General Session
Annual Membership Meeting - Board President, Sandy Solis
Location: Loowit Ballroom
Washington Healthcare Access Alliance is a membership organization and, as our constituents, we need you to vote on our board leadership, and we want to keep you informed about our finances and priorities. We promise to keep this brief.

9:00 - 9:45 AM
Breakout Sessions
The Care and Feeding of Volunteers - Peggy Malone and Francisca Schwarz
Location: Columbia
What you can do to recruit, motivate, reward, recognize, and evaluate your volunteers.

Bridging the Gap: Practical Tools for Language Access - Trevan Hauck
Location: Cowlitz
In this session, Trevan will share how clinics can use available language service resources to improve the patient experience while mitigating risk for themselves and their clinics and provide practical guidance on:

1. Using in-person, video, and over the phone interpretation tools effectively
2. What to avoid when professional resources aren't available
3. Outline how providers can advocate for patient rights under Section 1557 of the Affordable Care Act

Session materials are available here.

9:45 - 10:00 aM
Break
Location: Loowit Ballroom
Refreshments provided.

10:00 - 10:45 aM
Breakout Sessions
Data Made Simple: Collecting and Communicating Impact with Ease - Avonte Jackson
Location: Columbia
You don’t have to be a “data nerd” or build complex systems to use data for powerful storytelling. In this session, we'll show how anyone can collect and communicate data in ways that are straightforward, effective, and impactful. By focusing on simple tools and practical strategies, we'll make data accessible and understandable, empowering your team to share your organization’s story with clarity and confidence. You'll walk away with a simple recipe for adding substance and credibility to your communications, inspiring both your community and funders to engage more deeply with your vital mission.

The session presentation is available here and the additional requested documents on being "findable and fundable" can be found here.

Collaboration in Action: Lessons from Partnership Building - Julia Colson
Location: Cowlitz
With more than 100 robust partnerships every year, Seattle/King County Clinic knows how to build and sustain vital collaborations between the Clinic and the community. In an environment of shrinking philanthropy and public resources, partnerships will play an even larger part in free clinic operations. Learn how to select, evaluate, and strengthen your partnerships, and what to do if a partner doesn’t work out.

The session presentation is available here.

11:00 - 11:45 aM
Breakout Sessions
Harm Reduction for a Safer Community - Katelyn Costanza
Location: Columbia
This presentation will explore the practice of harm reduction as a public health strategy and provide tools that can be utilized to initiate harm reduction action in your community. We will explore a student-led harm reduction distribution operation based out of Spokane and the community collaboration that has been cultivated through direct action to reduce overdose fatalities and other harms associated with drug use.

Session materials are available here.

Minimally Invasive Dental Care - Dr. Peter Milgrom
Location: Cowlitz
Dentistry is changing in exciting ways, but many may not be aware of these changes. This session will better equip participants to set expectations for a community program. The objective of the session is to (1) introduce non dentists to the evidence-based concepts of prevention and medical management of dental diseases; (2) understand how dental care for children and adults is evolving; and (3) be able to better plan volunteer community services and interventions.

12:00 pM
Lunch Buffet Opens
Location: Loowit Ballroom

12:30 - 1:30 pM
General Session
Person-Centered Management - Helen Kenoyer
Location: Loowit Ballroom
The person-centered personnel management program, developed and implemented at Olympic Peninsula Community Clinic, has become a model for other agencies across Washington state. This innovative approach to staff support and care reduces burnout, increases productivity, and improves employee retention.

Session materials are available here.

1:30 - 2:00 pM
General Session
Wrap Up

BEYOND THE EVENT
Additional Content
Social Media for Free Healthcare Clinics - Andrea McMakin
Andrea McMakin is the communications provider for Grace Clinic in Kennewick. Her approach to social media is focused, fresh, timely, consistent, and very impressive, and we received many requests for a session from her. Although she couldn't attend this year's conference, she still provided this excellent presentation, tailored to the needs of Washington free clinics. Thank you, Andrea!
Thank you to our speakers, partners, and sponsors!
Speakers
T. Scott Brandon

Olympic Peninsula Community Clinic
CEO
T. Scott Brandon has been involved in various roles with Volunteers in Medicine of the Olympics / Olympic Peninsula Community Clinic since 2007, first as a donor, volunteer and advisor, then as an employee. He briefly stepped away in 2018 to start a charitable foundation in support of Volunteer Hospice of Clallam County. During that time, he remained involved with OPCC as a board member and the clinic’s treasurer. Scott returned to the clinic as Executive Director in early 2020 (promoted to CEO in 2023). Upon his return, he focused on expanding the REdisCOVERY program to better reach and support under-served community members, including the implementation of a robust street and shelter medicine program, which weaves medical and behavioral health care with access to programs that address social determinants of health. In addition to his work at OPCC, he is a member of the Law Enforcement Assisted Diversion/Let Everyone Advance with Dignity (LEAD) Washington state technical assistance team and held a leadership role in designing and creating the LEAD certification program. He is currently a nominee for the WHAA Board of Trustees, and the NAFC Board of Directors.

Julia Colson

Seattle/King County Clinic
Founder & PROject executive
Julia joined Seattle Center, a department of the City of Seattle, in 2006 as Managing Director for Arts & Community Programs. Six years later, she spearheaded the creation of Seattle/King County Clinic - a community project that brings together healthcare organizations, civic agencies, nonprofits, businesses, and volunteers to produce a large-scale, four-day, free health clinic each year. Since its inception, Julia has led the Clinic’s development, overseeing partnerships and resource cultivation, communications and outreach, leadership and volunteer engagement, as well as clinic design and operations. Over ten years, in collaboration with more than 100 partner organizations and 35,000 volunteers, the Clinic has provided $30 million in dental, medical, vision, and social services to more than 33,000 patients.  
Trevan Hauck

AMN Healthcare
CLIENT ACCOUNT MANAGER
Trevan will share how providers can use available language services resources to improve the patient experience while mitigating risk for themselves and their clinics. 
Laura Hight

Community Mediation Center
executive director
Laura Hight is the Executive Director of the Community Mediation Center and a certified mediator. She is a lifelong Cowlitz County resident and appreciates both the natural beauty and traditional values of Southwest Washington. She has a B.S. in Healthcare Administration from WGU and draws on her 18 years of experience in retail and restaurant management in her facilitation work with local government, businesses and fellow non-profits.
Avonte Jackson

Grace Clinic
executive Director
Avonte Jackson is the Executive Director of Grace Clinic, a free clinic serving the Tri-Cities community. With more than 25 years of experience in the nonprofit sector, Avonte has held a variety of leadership roles and currently serves as Treasurer for the National Association of Free & Charitable Clinics & Pharmacies. Deeply passionate about advancing the mission of nonprofit organizations—especially free and charitable clinics—Avonte is dedicated to equipping non-profits to meet new challenges and confidently embrace the future.
Helen Kenoyer

Olympic Peninsula Community Clinic
Chief operating officer
Helen Kenoyer is the Chief Operating Officer at Olympic Peninsula Community Clinic (OPCC) in Port Angeles, WA. She has a long history of harm reduction work in Clallam County, including operation and build-out of the Clallam County Syringe Services Program (now the Harm Reduction Center), substance use disorder counseling and intensive case management. Helen developed and expanded the inter-disciplinary REdisCOVERY team, based on based on medical, behavioral and social service needs expressed and discovered in Clallam County. She interwove social and health services into then-disparate REdisCOVERY programs to create a cohesive service model that provides support to participants regardless of their acuity of need and ability to set and pursue goals.
Peggy Malone

Community Health Partners
board chair
As an RN who worked primarily in Cardiology and Critical Care as a caregiver, manager, and educator, I wanted to do volunteer work that was different than my employment. I started with the Free Medical Clinic (Community Health Partners) in 2007 and joined the board in 2008. I continue work both at the clinic and other activities that inform the community about healthcare opportunities.
Dr. Peter Milgrom

University of Washington
EMERITUS PROFESSOR OF ORAL SCIENCES
Peter Milgrom, DDS is Emeritus Professor of Oral Health Sciences and co-founded the University of Washington Community Dental Clinic at Kaiser Permanente in Kelso/Longview, Washington in 1999. He has been recognized throughout the world as a clinical scholar and innovator in a career spanning more than 50 years. He is best known for creating the Dental Fears Research Clinic at the University of Washington and introducing silver diamine fluoride and other preventive agents into the United States. Among numerous awards, he received the degree of Doctor Honoris Causa from the University of Bergen, Norway, the Norton Ross Award for Excellence in Clinical Research by the American Dental Association, and the Distinguished Dental Behavioral Scientist and Irwin M. Mandel Distinguished Mentor Awards of the International Association for Dental Research. Dr. Milgrom has published more than 350 research papers and multiple books.
Timothy Quigley

Myriad Genetics - GeneSight
SENIOR SALES EXECUTIVE
GeneSight is a pharmacogenomics testing technology used as a tool to help reduce if not eliminate the trial and error approach to behavioral health medication selection and management. Timothy is a military veteran with 10+ years of experience introducing and educating healthcare providers on the GeneSight technology.
Leah Moore

Community Mediation Center
Program manager
Leah Moore is very involved in her community, serving on the Kelso School Board, volunteering her time to serve others and supporting her three kids in their many sports and activities. She enjoys camping and kayaking in her free time. Leah works with individuals in conflict and guides them through the mediation process, step by step, using her Master's degree.
Francisca "Franny" Schwarz

Seattle/King County Clinic
PROJECT DIRECTOR
Franny serves as the Project Director for Seattle/King County Clinic, which provides free dental, medical, vision and other healthcare services to thousands of patients in need. She first joined the clinic as a volunteer in 2015 and has since grown into a full-time staff member for the last 6 years. In her role, Franny coordinates all aspects of clinic operations - from logistics and supply chain to volunteer engagement and partner collaboration. Her leadership supports this highly complex, four-day Clinic that mobilizes more than 1,000 volunteers per day.
Contact Us
Questions or concens about the event? Please reach out. 

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