THE SESSIONS

Building a Sustainable Community Health Worker Workforce: 
From Training to Clinical Integration and Employment

Rosalva "Rosie" Salazar, MPH, MCHES® and Shelly Kinder, LCSW
Providence Health & Services

How the Providence and Charles R. Drew University CHW Academy prepares community health workers for real clinical roles, and how CHWs complement case management by addressing social needs, patient engagement, care coordination and transitions of care. Covers the training and paid internship model, clinical partnerships, workforce outcomes and what it takes to sustain a CHW pipeline.

The Discharge Problem Nobody is Solving:
Trust. Enrollment, Community Partnership

Jordan Hellman, J.D., N.R.P.F.
Chief Development Officer, Care Partners

The moment a patient leaves the building, the window closes. Why post-discharge outreach consistently fails high-need Medi-Cal patients, and why the bedside handoff before discharge is the single most effective lever. Includes 2026 statewide survey data on patient trust, enrollment conversion and readmission outcomes, plus the workflow and partnership changes that make ECM referral a standard discharge step. Facilitated as a conversation, not a lecture.

Reducing ED Overutilization:
The HUG Program

Bridget Henderson, MSW, LCSW, CCM
Sharp Coronado Hospital

How one hospital built an interdisciplinary high-utilizer program around individualized care plans embedded in the EMR. Six months post-intervention: a 56 percent reduction in ED visits, a 67 percent reduction in inpatient admissions and a 56 percent reduction in radiology studies. Includes the phased implementation approach, compliance and EMR build considerations, and how to adapt the model to your own resources.

Course Objectives:

1. 1
2. Session 2: Attendees will be able to identify post discharge programs they can apply to benefit their patients.
3. 3