2026 Washington Free and Charitable Care Conference 
THANK YOU FOR ATTENDING!
Please provide your feedback here. All session materials are included below.

All photos @Auston James.
Session Materials
Voices from the Safety Net: A Qualitative Analysis of Washington’s Free Clinic Network - Dr. Carrie Perkins, PhD
This presentation draws on five focus groups conducted in April 2026 with 19 clinic leaders across urban, suburban, rural, and tribal-adjacent communities, with written responses, patient stories, and photovoice data collected alongside those conversations. Analysis identified converging themes, centered on the growing demands placed on free clinics and the presentation closes with practical steps forward.

Session Materials:
Voices from the Safety Net

Courageous Decision Making - Paul Casey
Join this dynamic session to learn steps for making important decisions at work and in life.

Session Materials:
Courageous Decision-making

Diabetes Management: A Panel Discussion - Lea Gutiérrez, Kathy Brault, Noemi Reed
Representatives from The Free Clinic of SW Washington, Grace Clinic, and SOS Health Services of Walla Walla share how they serve their diabetic patients, what challenges they face, and what recommendations they have for others.

Sessions Materials:
Kathy Brault - Diabetes Management with Grace
Noemi Reed - How we manage the Diabetes Program

Designing AI Assistants - Elizabeth Barnes
This session will show participants how to design an AI assistant for a specific administrative workflow, such as volunteer onboarding, board orientation, policy navigation, grant support, or community resource coordination. The session will be platform-neutral and will focus on defining the assistant’s role, source materials, guardrails, and human review process.

Session Materials:
From Prompt to System

Magnetic Mission: Creative Fundraising Through Community Connection - Avonte Jackson, Ericka Watson 
This interactive session explores how free clinics can become organizations that attract people, partners, and resources to support their work. Successful fundraising is about more than events and grants—it grows from a compelling mission, meaningful community relationships, and creative ways to invite others into the work. Clinic leaders will be encouraged to sharpen the community-engagement tools they already use and add fresh ideas for connecting with supporters, businesses, volunteers, and partners. Participants will explore practical strategies to diversify revenue, deepen relationships, and reduce dependence on any one funding source. From donor-advised funds, peer-to-peer campaigns, and community partnerships to earned revenue, planned giving, and in-kind support that lowers operating costs, attendees will leave with adaptable ideas for clinics of every size.

Session Materials:
Magnetic Mission: Creative Fundraising Through Community Connection

Communications and Brand Strategy - Christopher Masagatani
GoodFun Industries is a creative strategy and execution partner specializing in brand/communication strategy and campaign development. We work with nonprofits and creative entrepreneurs to translate ideas into thoughtful, well-executed outcomes. Learn how to develop a cohesive, detail-driven approach to every engagement.

Website

Community Cardiometabolic Screening and Free Clinics: Bridging Gaps in Care - Dr. Aida Hidalgo, PhD, MS, CHW, Dr. Leo Morales, MD, PhD, MPH, Dr. Paul McLain, MD 
Mi Salud, a mobile health initiative that brings preventive health screening directly to underserved Latinx communities across Washington state. In collaboration with grassroots community-based organizations, Mi Salud deploys bilingual and bicultural faculty, staff and students to offer health screenings — including A1C testing, blood pressure checks, and height, weight, and BMI measurements — paired with brief, individualized counseling on nutrition and physical activity. The program also offers vaccinations and dental exams and connects participants who require follow-up care to local clinics and social services, including the UW Latinx Diabetes Clinic. Since January 2024, more than fifteen community health clinics have been held in Washington counties including Grays Harbor, King, Kitsap, Pierce, Snohomish, Thurston, and Walla Walla, reaching more than 500 community residents.

Session Materials:
Mi Salud: Community Cardiometabolic Screening & Free Clinics
Mi Salud - a Community Partnered Health Program

Impacts of HR1 on Free Clinic Patients: Helping Communities Prepare for What's Ahead - Brisa Guajardo, Joshua Guajardo
As HR1 implementation moves forward, many organizations are seeking practical information about how upcoming changes may affect Apple Health members. Learn about upcoming federal changes that may affect community members across Washington state and the organizations that serve them. This session led by Community Health Plan of Washington will cover anticipated impacts, key timelines, available resources, and strategies to help patients, clients, and communities prepare for future eligibility and renewal requirements.

Partnering With Residency Programs to Strengthen Free Clinic Care: The Grace Clinic Experience - Dr. Jack Dotson
Grace Clinic is a volunteer-driven free clinic serving uninsured and underserved patients in the Tri-Cities region. This presentation will provide an overview of Grace Clinic's mission, patient population, and operations, with a focus on the longstanding partnership between Grace Clinic and the Kadlec Family Medicine Residency Program. Attendees will learn how residents and faculty participate in patient care, the educational and community benefits of the partnership, lessons learned, and practical strategies for establishing or expanding collaborations between free clinics and residency programs in other communities.

Session Materials:
Partnering with Residency Programs to Strengthen Free Clinic Care

First, Do No Harm: Second, Don't Get Sued - Michael G. Lloyd
Join us as we explore the unique risk management concerns for free clinics and recommended ways to mitigate potential liability. This wide-ranging presentation includes consideration of how to handle adverse reporting.

Session Materials:
First, Do No Harm:  Second Don't Get Sued
Adverse Event Disclosure
Patient and Family Communication Tips
Sample Patient Termination Letter
MGL Ambulatory medical and dental risk assessment tool

Thank you to our speakers, partners, and sponsors!
Speakers
Paul Casey
Growing Forward Services
Coach, team builder
Through his company, Growing Forward Services, Paul has partnered with his corporate and individual clients to transform their vision, their habits, and their lives. Currently, Paul carries out his mission by contributing daily inspirational growth messages on local radio, writing for the Tri-Cities Journal of Business, and via social media posts. Also, he has inspired thousands of individuals and leaders to grow forward through his soft-skills seminars, team-building off-site retreats, group and executive coaching, and as a keynote speaker. Paul has written 5 books: The Static Cling Principle (on habits and mindsets), Maximizing Every Minute (on time management), Leading the Team You’ve Always Wanted, Leading with Super-Vision, and Leading through the Dark Waters of Conflict. Paul is married to Lovely Laura, has two young adult children named after state capitals, has 2 puppies – a Lhasa Apso (Gizmo), a Shitzu (Nugget), and has lived in the Tri-Cities, WA, for over 25 years. For fun, he enjoys golfing and hiking—and orange slices—and he reads over 40 books per year.
Dr. Carrie Perkins
Washington State Department of Health
ANTHROPOLOGIST & QUALITATIVE RESEARCH SCIENTIST
Carrie Perkins, Ph.D. is a Medical Anthropologist and Qualitative Research Scientist with the Washington State Department of Health, where she leads qualitative evaluation for the Center for Access to Whole Person Care. She was previously a Visiting Assistant Professor of Anthropology at Soka University, and an ACLS Postdoctoral Fellow at the University of California, Irvine. Her work centers on identity, belonging, and access to care, with fieldwork experience among refugee and immigrant communities in the Middle East, Southeast Asia and the United States.
Ericka Watson
Grace Clinic
Development coordinator
As Development Coordinator for Grace Clinic, Ericka Watson brings energy, creativity, and a deep commitment to community connection. She first joined the clinic more than two years ago as a volunteer interpreter and was quickly hired into her current role, where she has become instrumental in advancing the clinic‚ fundraising and community-engagement efforts. Her work has strengthened relationships with individual supporters, local businesses, and community partners. A certified personal trainer and group fitness instructor, Ericka is passionate about helping people improve their health and well-being. She and her husband, Tony, have been married for 35 years and share two amazing adult children along with two energetic labs.
Avonte Jackson
Grace Clinic
EXECUTIVE DIRECTOR
Executive Director Avonte Jackson has been part of Grace Clinic's leadership for more than a decade. She believes that building genuine relationships throughout the community is one of the best ways free clinics can secure support, strengthen partnerships, and attract the resources needed to care for patients. Avonte serves on the advisory council for Greater Health Now, the area's accountable community of health, and looks forward to attending her first Christian Community Health Fellowship board meeting in September. She and her husband, Kedrich, recently celebrated 31 years of marriage and enjoy vacationing with their two entertaining adult children.
Christopher Masagatani
GoodFun Industries
Communication Strategist
I help organizations understand who they are, articulate why they matter, align leadership around a shared vision, and build practical systems that allow that vision to endure. I am a versatile professional with expertise in brand/creative strategy, systems development, content creation, brand building, music curation, and organizational success. My passion is rooted in building lasting relationships in everything I do. I am highly organized and treat every interaction as an opportunity to learn and grow.
Elizabeth Barnes
Christensen, Inc.
chief of staff
Elizabeth is a senior strategy and operations leader working inside a traditional industry — the kind of business with field crews, paper invoices, and a workforce that's rightfully skeptical of anything that sounds like a TED talk. She has spent the last decade building strategy and execution systems inside companies that sell through sales teams, move physical goods, and rely on people who are measured by results, not buzzwords. Her experience spans cross-functional planning, customer operations, and internal readiness for AI projects that have to work in the real world. PMP-certified and a regular speaker at PMI chapter events, Elizabeth helps executive teams translate generative AI and automation into practical guardrails, useful workflows, and measurable outcomes — while keeping the day-to-day work of operations front and center.
Dr. Leo Morales, MD, PhD, MPH
Latino Center for Health
Co-director
Dr. Leo Morales, MD, PhD, MPH, is a professor of medicine and assistant dean for healthcare equity and quality in the UW School of Medicine and founding co-director of the Latino Center for Health at the University of Washington.  He is a past recipient of a Robert Wood Johnson Minority Foundation Medical Faculty Development Award and a Robert Wood Johnson Health Policy Investigator Award. His research focuses on racial/ethnic and socioeconomic disparities in health. He was the 2023 recipient of the Washington State Public Health Association (WSPHA) Annual Secretary's Award and a recipient of a 2021 Washington State Medical Association Grassroots Advocate Award.
Aida Hidalgo Arroyo, PhD, MS, CHW
Latino Center for Health
Manager of health initiatives/Mi Salud Coordinator
Aida Hidalgo A., PhD, MS, CHW is a bilingual clinical microbiologist, public health professional, community health worker, and diabetes educator originally from Mexico. She has led community-centered health initiatives serving Latino communities throughout the Pacific Northwest through her work with the University of Washington's Latino Center for Health, Ventanilla de Salud at the Mexican Consulate in Seattle, and the Seattle/King County Clinic. As Manager of Community Health Initiatives and Coordinator of the Mi Salud mobile health program at the Latino Center for Health, she works to improve access to care and promote health equity across Washington State.
Paul McLain, MD
SOS Health Services of Walla Walla
Medical director
Dr. Paul L. McLain, MD, is an experienced family medicine physician with over 55 years of medical practice in Washington state. He currently acts as the Medical Director for SOS Health Services, a dedicated volunteer safety-net clinic. Throughout his career, which includes three decades as a rural family doctor, Dr. McLain has been recognized with multiple civic honors for his commitment to community health and providing care to underserved populations.
Noemi Reed
SOS Health Services of Walla Walla
CLINIC DIRECTOR
Noemi has served as the SOS Clinic Director for the past five years. She originates from Guadalajara, Jalisco, Mexico. Her life experiences have directed her towards exploring ways to engage with the community and provide direct assistance to individuals. She holds a degree in Architecture as well as a Master's degree in Architectural Sciences. Her experience managing her own enterprise in Mexico has enhanced her ability to oversee clinic administration efficiently. Noemi has been engaged in triathlon training since her early twenties, acquiring valuable insights into the human body through her athletic pursuits. Upon returning to Walla Walla, she began employment at the YMCA and received training as a Lifestyle Coach in the Diabetes Prevention Program. Currently, she is focused on implementing further improvements and serving the SOS clinic.  
Michael G. Lloyd 
MSc, MBA, CPCU, ARM, HCQM, CPHRM
Medex Risk Management
Principal

Michael Lloyd is one of the few remaining Seattle-area natives. A graduate of the University of Washington and the Edinburgh Business School, he has been working since 1983 doing healthcare risk management, quality, patient safety, compliance, liability insurance and malpractice claims defense for healthcare clinicians and organizations. He is board certified in insurance, quality, risk management, and healthcare risk management. His clinical experience includes emergency medical services and oncology research. He has worked at Williams, Kastner, and Gibbs; Physicians Insurance; the Everett Clinic; Community Health Center of Snohomish County and International Community Health Services; and semi-retired in 2024 as the corporate risk management director of the Providence Clinical Network in western Washington. He has a private practice in risk management, claims, and quality consulting.
Lea Gutiérrez
BSN, RN
Free Clinic of Southwest Washington
Clinic manager
Lea Gutiérrez  is a registered nurse and Clinic Manager of the Free Clinic of SW Washington. She has been in this position since March 2022 but has previously worked in home health and med-surg.
Josh Guajardo
Community Health Plan of Washington
Senior account manager

Josh is a Senior Account Manager. He was born and raised in Tri-Cities, Washington where he and his wife still reside and raise their three daughters. Josh is fluent in English and Spanish. Josh loves using his energy and enthusiasm to help people in his community access healthcare and other social supports they may need to be their best.Josh loves spending his time watching youth and professional sports and plays golf in his spare time. Growing up around sports he’s grown a passion for the Dallas Cowboys, Seattle Mariners and Washington State University Cougars. Josh is a first-generation college graduate from Washington State University where he earned an undergraduate degree through the Edward Murrow College of Communications.
Brisa Guajardo
Community Health Plan of Washington
MANAGER, BUSINESS DEVELOPMENT
Brisa Guajardo is the Manager of Business Development at Community Health Plan of Washington (CHPW), with more than 20 years of experience in healthcare outreach, enrollment, and community engagement. She works closely with community health centers, healthcare providers, and community-based organizations across Washington to improve access to healthcare coverage and resources.
Brisa has extensive experience educating partners and communities on Medicaid eligibility, enrollment, and policy changes that impact underserved populations. A licensed insurance agent and certified medical interpreter, she is passionate about making complex healthcare information understandable and helping organizations better support the communities they serve.
Kathy Brault
Grace Clinic
Medical directoR
Kathy Brault earned a Bachelor of Nursing in 2001 and a Master of Nursing in 2005 from WSU Tri-Cities. Beginning her career as a registered nurse in 1997, Kathryn served at local hospitals and taught nursing at Columbia Basin College. Kathryn began practicing as nurse practitioner in 2005. She was drawn into her specialization in the medical field by her experience as a parent of a son with Type 1 Diabetes. She was the owner of Tri-Cities Diabetes for 18 years, where she served as a diabetes specialist, and she retired from private medical practice in 2023.  For more than 20 years, she has volunteered as a medical provider at Grace Clinic, and for the last 14 years, she has served as the clinic’s volunteer medical director. Outside of her professional life, Kathryn enjoys traveling and cycling with her husband, Mark Brault, and finds joy spending time with their 13 grandchildren, working in her garden, and playing her piano.
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