Featuring Keynote Speaker Mike Harbour
Build a STAY Culture- Strategies to Lead with Impact
Don’t miss the chance to learn from Mike Harbour, the renowned author of Quit Losing Talent, at our upcoming leadership summit. With two dynamic 90-minute sessions, Mike will deliver practical strategies to help leaders across industries retain top talent, build a lasting STAY culture, and equip teams for sustained success. These sessions are designed to empower you with actionable insights, ensuring your leadership aligns with organizational goals while driving engagement and loyalty. Join us and transform the way you lead your team toward long-term impact!

Key Takeaways for Attendees:

• Learn the 4 proven strategies from Quit Losing Talent to reduce turnover and foster retention.
• Discover how to effectively guide and course-correct team members to ensure alignment with organizational goals.
• Identify deeper team insights and actionable retention strategies to lead your teams better
• Apply the 5-step equipping formula to empower and prepare your leaders for sustainable success.

Afternoon Speaker

Leading Through AI: Building Smarter Teams and Stronger Culture in the Age of Automation
Speaker: Joel Sylvester, Chief Client Officer at Five Star Call Centers
As AI reshapes every corner of business, strong leadership and intentional culture are more important than ever. This session explores how to implement AI successfully, starting with your people. Joel will guide you through utilizing AI to hire smarter and train faster, thinking through data usage and policies, along with establishing performance metrics. This session will provide you a roadmap for your AI strategy. 

Breakout Sessions 

Soft Skills, Hard Truths: Why leaders Need Customer Service Training Too
Speaker: Miranda Tiede, VP of People & Culture at Five Star Call Centers
Leaders often focus on coaching their teams to deliver outstanding customer service—but what about the service they provide to their internal customers? This breakout challenges the status quo and explores the “hard truths” about how leaders show up for their teams, cross-functional peers, and the business. Attendees will walk away with practical strategies to improve responsiveness, clarity, follow-through, and approachability—soft skills that make a hard impact.

Reading the Room (and Yourself): Leadership that Connects
Speakers: Christina Cota and Lauren Tahirovic, Cota Coaching & Consulting
In today’s fast-paced, high-pressure workplaces, your greatest leadership tools aren’t just strategies or spreadsheets—they’re you. This session is designed for organizational leaders who want to build trust, communicate more effectively, and navigate tough conversations with clarity and confidence.
We’ll skip the fluff and get straight to the skills that actually move the needle—no psychology degree required. You'll leave with practical tools you can apply immediately.