Keynote: Horst Schulze on Generating Extraordinary Customer Loyalty
As a founding member of Ritz Carlton Hotels and a leading consultant, Horst Schulze is a world-renowned expert on helping companies deliver experiences that produce unparalleled customer satisfaction and loyalty. The kind that results in greater profitability and separates you from your competitors. Horst will share what you must do to create a healthy corporate culture, the secret to exceeding customer expectations, and the words no customer ever wants to hear.