The ARCO What Next? 2022 Conference

Thank you for joining us on 6 & 7 July! 
We were delighted to not only be able to host our 6th Conference in person but also enjoy a sell out event for another consecutive year!

Thank you for supporting this event and taking part
The ARCO What Next? 2022 Conference
London, 6 & 7 July
With over 400 experts representing over 190 organisations, from across the Housing-with-Care sector, participating in this year's ARCO conference and Knowledge Exchange Day, we were able to bring together once again relevant, insightful and varied voices, not only nationally but also internationally, with delegates and speakers visiting from Europe, Australia and New Zealand.

The Knowledge Exchange Day offered the opportunity to delegates to attend and participate in a variety of workshops that addressed relevant and current issues as planning policy, insight to the sector in New Zealand, how technology can provide pesonalised care for residents, build to rent growth and predictions, sales data analysis, compliance challenges and reporting on the latest YouGov new data analysis.

“The conference always successfully brings together people from different parts of the industry working towards a common goal. I always leave the conference more informed than I arrived and having met a host of new potential business partners, so will look forward to next year's conference”
What Next? 2022 Delegate
What Next? 2022 Main Conference Day
Agenda Highlights
Do customers want what they need, and need what they want?
As the Integrated Retirement Community (IRC) sector evolves and matures, so must its customer proposition. Do customers know what they want, and do they want what they need? And how do operators manage the delicate balance between creating a ‘pull’ and catering for the forces that ‘push’? What’s the smart approach to balancing marketable lifestyle factors, with more difficult conversations about age related factors that ultimately make people consider IRCs?

  • Presentation: Ageing through the ages: tracing the lineage of IRCs in the UK –  Michael Voges, Chief Executive, ARCO
  • Presentation: Can integrated retirement communities be all things to all people? – Dr Simon Carr, Senior Lecturer, Centre for Death and Society, Department of Education, University of Bath
  • Panel discussion: Do customers want what they need, and need what they want? –  Michael Voges, Chief Executive, ARCO, Avnish Goyal CBE, CEO, Hallmark Care Homes, Philippa Fieldhouse, Managing Director, Richmond Villages  & Dr Sam Carr, Senior Lecturer, Centre for Death and Society, Department of Education, University of Bath

The Policy accelerator
The announcement of the Task Force for older people’s housing is likely to promote the growth of housing with care for older people. Hear directly from members of the Task Force, Ministers and key experts on what the next 12 months have in store for planning, tenure models and the customer proposition as well as the profound impact it will likely have on the IRC sector.

  • Presentation: The challenges and opportunities ahead – Jane Ashcroft CBE, Chief Executive, Anchor and Vice-Chair, ARCO & Nick Sanderson, Chief Executive, Audley Group and Chair, ARCO
  • Presentation: Key findings from the Mayhew Review -Gareth Lyon, Director of Policy & Communications, ARCO
  • Ministerial Address:  Gillian Keegan MP, Minister of State for Care and Mental Health
Demographics determine our destination
Britain has always been an ethnically diverse country, but the most pronounced changes occurred post 1945 when increased immigration from Europe and the Commonwealth became formal Government Policy post WW2. Today ethnic minority individuals make up 14% of the overall population in the United Kingdom, and 20% of those aged 24 and below. How can the IRC sector better cater for other ethnic minority groups and itself better reflect today's reality?

  • Presentation: The shift towards an increasingly ethnically diverse ageing population - Tade Muyiwa-George, Partnerships Manager, ARCO
  • Panel discussion: Embracing ethnic diversity and elevating value in Integrated Retirement Communities -  Tade Muyiwa-George, Partnerships Manager, ARCO, Elaine Francis, Regional Sales Manager, Teal Furniture, Inti Popat, Head of Retirement Living, MHA, Louise Read, Legal Counsel, Inspired Villages, Millie Gobbinsingh, resident, ExtraCare Charitable Trust

Expanding the contract
The leasehold system is currently undergoing fundamental reform. Hear from legal experts on how alternative tenure models – sitting between rental and leasehold - will redefine the relationship between operators and customers and shape the future trajectory of our sector.

  • Presentation: What is the customer looking for…? - Sam Dalton, Policy & External Affairs Manager, ARCO
  • Presentation: … and what is the leasehold system offering them? - Sally Ireland LLM, Head of Regulation and Compliance, ARCO
  • Presentation: Righthold - modifying the leasehold system to meet customer demands for mainstream IRCs – Will Bax, Chief Executive, Retirement Villages Group & Jamie Bunce, Chief Executive, Inspired Villages Group
  • Presentation: Creating an alternative between rental and leasehold for assisted living apartments? – Jeremy Walford, Executive Chair Middleton Hall Retirement Village & Chair of Standards Committee, ARCO, Paul Harries, Executive Chairman, LifeCare Residences
The mid-market target
The Task Force for our sector was announced in the Levelling Up White Paper with the clear objective of addressing the uneven distribution of IRCs across the UK. Nowhere is this more apparent than in the middle market. What Next? 2022 will examine how we can cater for the large numbers of older people unable to access either affordable IRCs or high end provision.

  • Presentation: Case study – spotlight on Mayfield Watford: early data on the customer profile in a mid-market location – Nick Edwards, COO, Audley Group, Sian Hammer, Group Sales Director
  • Presentation: Funding retirement villages in a mature market – Richard Hinchliffe, Director Sector Strategies, ANZ Business

Conference Day 2 - 
Knowledge Exchange Day Programme
Growing the sector: Perspectives from New Zealand
Hear from the leading lender in the retirement village sector in New Zealand on how decisions on funding are made, how quickly schemes fill up, how both consumers’ and lenders’ interests are protected and how New Zealand’s retirement village sector grew to be the largest in the world (relative to the size of its population).

Speaker: Richard Hinchliffe, Director Sector Strategies, ANZ Business
The i-Age: Maximising value for operators and residents in a new era of Integrated Retirement Community living
Technology sits at the heart of providing personalised care for residents as they age. This interactive workshop will explore the three i’s of i-Age: Innovation, Interconnection, and Investment; including how the right services, support and technology can enable operators to lower the total cost of care, increase ROI and drive future revenues as well as exploring how technology could support the creation of the “20-minute community”.

Speakers: James Twigg CEO, Kevin Willetts, Non-Executive Director of Growth & Strategic Partnerships & Simon Morris, Head of Design, TIS
Planning policy: a crucial system undergoing constant change
Planning policy has long been a key ingredient to accelerating the IRC sector’s growth, but too many authorities do not have adequate policies in place to deal with their ageing population. With the new Levelling Up and Regeneration Bill currently in parliament, hear from the planning sector’s leading experts about both the current state of play, but also about how planning policy might change in the future.

Speakers: Iain Warner, Senior Director & John Sneddon, Managing Director, Tetlow King
Sales data and beyond
According to Einstein, “Not everything that can be counted counts and not everything that counts can be counted.” Sherpa analysed a year of sales data from more than 100,000 later living units in 2021 to determine what drives results—and what doesn’t. But there’s more to the story. In this session, Sherpa co-founder Alex Fisher will explore both the quantitative and qualitative factors that contribute to increased sales and occupancy in senior housing.

Speaker: Alex Fisher, President & Co-founder, Sherpa
Righthold: a new contract between operators and consumers
With the leasehold system under pressure, there is a clear need for the sector to develop a new offer for property ownership in IRCs. This session will outline the proposal for Righthold tenure, the legal thinking behind it, and its attractiveness to customers and operators alike.

Speakers: Kyle Holling, Partner, Trowers & Hamlins, Sally Ireland LLM, Director of Legal & Compliance, ARCO
Websites and property listings: challenges for compliance in the new regulatory landscape
With a variety of regulators and Ombudsmen new and old now interested in property sales and lettings, how can IRC operators successfully market their properties and communities while ensuring compliance with the latest requirements?

Speakers: Dr Alan Woods, Senior Consultant, The Consultant Connection, John Hesford, Compliance Engagement Manager, ARCO
Retirement reconsidered: new data and analysis from 4,000 older people living in the UK  
In 2022, ARCO commissioned the largest ever consumer poll of housing preferences for over 65s in the UK with YouGov. In this session, we will take you through key findings from the survey response and explore what this means for the Integrated Retirement Community customer proposition. What are the main obstacles to customers considering moving to an IRC and how can this data enable us as a sector to provide more choice and certainty for our ageing population?

Speakers: Michael Voges, Chief Executive, ARCO, Shandi Petersen, Social Psychologist and Director, Constant Catalyst
Is rental here to stay or is it a post Covid boom?
Rental has been the buzzword in the sector for the last couple of years, but is it really going to grow as much as everyone is predicting? JLL will explore where the rental sector currently is, and if it will be as big as the mainstream BTR sector. Supported by data we will examine the opportunity for growth and how this will cross over with the for sale market through shared ownership.

Speakers:  Lauren Hetherington, Associate - Living Capital Markets - Healthcare &  Harri Morgan, Associate - Valuation Advisory - Healthcare, JLL
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“Empowering day, striving for sector excellence in what are undoubtedly challenging economic times”
What Next? 2022 Delegate
Location Day 1
IET London: Savoy Place, Savoy Place, London, UK
The Main Conference Day on 6 July, will be held at the spectacular IET London: Savoy Place
Location Day 2
Trowers & Hamlins, 3 Bunhill Row, London 
The Knowledge Exchange Day will follow on 7 July at the offices of Trowers & Hamlins, London
“There was an excellent balance between - conference content and the chance to network. The ARCO conference was by far one of the best I have attended where there were ample opportunities to actually meet and talk to people ”
What Next? 2022 Delegate
See who attended the
ARCO What Next? 2022 Conference
"Sponsoring the ARCO conference puts your organisation at the centre of an exciting  rapidly expanding sector. If you want meaningful conversations with leaders in the Retirement Living Sector then without question, it is the right place to be
What Next? 2022 Conference Sponsor
Our 2022 Conference Sponsors
"Excellently organised and invaluable in gaining access to the people and issues in the retirement housing space 
What Next? 2022 Conference Sponsor
 Sponsorship Opportunities
If your organisation is interested in the benefits of being part of the next Integrated Retirement Community sector's pivotal conference, that will take place in July 2023, please contact Katie Draper, Director of Membership & Operations at [email protected]
"An excellent, well attended event - all round really nice people in the sector - true sense of collaboration and sharing. Content was superb. Really well done
What Next? 2022 Delegate
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Contact us
If you have any questions regarding the conference please contact the ARCO Events Team:

Telephone: 020 3697 1204
[email protected]

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