Complimentary zoo pass included with your event registration. Pick up a wristband from one of the Delta team at the main gates from 11.30AM

Presenter: Victoria Mulligan, Futurist

Your survival will depend on how well you anticipate and respond to the significant changes ahead. Artificial Intelligence is on everyone’s radar - but it’s just one (high-profile) example of a megatrend: a globally significant development that will upend the way we live and do business. In this presentation you’ll hear about the six biggest of these trends and how you can position your brokerage to thrive in spite of (or perhaps because of) their influence.

Presenter: Tanya Wood, Partner at Duncan Cotterill

Join us for a dynamic session on navigating product recall claims with confidence. Learn key strategies for recall planning, staying on top of reporting obligations, and handling essential documentation. Discover best practices for communicating with clients and regulators, ensuring transparency and trust. Plus, explore the nuances of coverage vs. common exclusions to make smarter risk management decisions.

Presenter: Douglas Blair, General Manager Aftersales at European Motor Distributors

In this session, we will delve into how Audi has redefined vehicle design by focusing on occupant safety rather than just design or aesthetics. The session will explore Audi's commitment to creating safe vehicles, with a special demonstration to showcase how safety is integrated into both design and repairability. Attendees will learn about Audi’s approach to ensuring repairs are made to appropriate standards, including the ability for customers to select their own skilled repair professionals. Additionally, the session will highlight how Audi is future-proofing its vehicles with innovations like electric vehicles and autonomous driving technologies, ensuring that their vehicles remain safe and relevant in an evolving automotive landscape.

Presenters: Tim Mahood, Petra Lucioli

As our customers’ reliance on technology increases, we see increasingly complex cyber and technology-related claims. This session will provide some guidance on how to adapt to and reduce the risks that arise. Tim Mahood will share his experience with technology-related litigation, including how to structure contractual arrangements to maximise legal protection and avoid claims, as well as the effectiveness of contractual limitations of liability. Tim will also share his approach on how to manage relationships when a dispute arises, and the role of insurance in addressing technology and cyber risks.

Presenter: Andy Downer, Founder at Downer Loss Adjusting

Effective and timely communication with assessors is essential for successful claims processing. Delays or incomplete information can lead to negative claim outcomes and client dissatisfaction. In this session, we will showcase real-life case studies that highlight both successful and problematic interactions. These examples will demonstrate how communication directly influences claim results. Attendees will gain practical insights into avoiding common pitfalls and learn how to bridge the gap between client needs, broker understanding, and best practices for submitting claims. By the end of the session, participants will be equipped with strategies to achieve better outcomes when submitting claims and engaging with loss adjusters.

Presenter: Tony Alexander, Economist

There is a recovery underway in the NZ economy with assistance from lower interest rates and higher prices for our exports. But the world trade and economic outlook has been thrown into turmoil as a result of the tariff war initiated by President Trump. Downside risks to our growth dominate and businesses would be advised to exercise caution with regard to cash flow projections until we get far greater clarity on how the unwinding of parts of the global trading system affects us.