Make Exceptional Experiences Your Competitive Edge!
As to Disney artwork/properties, ©Disney.
TRANSFORM YOUR DENTAL PRACTICE
JOIN OUR TWO-DAY COURSE TO LEARN PROVEN EMPLOYEE AND CUSTOMER STRATEGIES FROM THE RENOWNED DISNEY INSTITUTE.
Things are changing in the dental industry. In just the last few years, practices have had to deal with growing competition, heightened patient expectations, staffing challenges, rising costs of quality care and increased business demands. Navigating these dynamics is not an easy task.
With over 30 years of experience, Disney Institute understands that a successful business thrives on more than just great service. It starts with employee engagement, strong leadership, and a positive organizational culture. In this immersive two-day course, you’ll learn the operational strategies behind Disney’s success.
Discover how to engage your team, build effective leadership, and cultivate a culture of care and excellence. Implement these proven strategies to enhance your team’s performance and operationalize care throughout your organization.
The result? A competitive edge over your competition and a more profitable business.
With over 30 years of experience, Disney Institute understands that a successful business thrives on more than just great service. It starts with employee engagement, strong leadership, and a positive organizational culture. In this immersive two-day course, you’ll learn the operational strategies behind Disney’s success.
Discover how to engage your team, build effective leadership, and cultivate a culture of care and excellence. Implement these proven strategies to enhance your team’s performance and operationalize care throughout your organization.
The result? A competitive edge over your competition and a more profitable business.
When and Where
2025 Dates Coming Soon!
Delta Markham
Markham, ON, Canada
Special room rates avail.
Delta Markham
Markham, ON, Canada
Special room rates avail.
Registration Fees
Special Team Rates Coming Soon
2025 DETAILS COMING SOON
WHO SHOULD ATTEND?
This immersive two-day course is perfect
for key leaders in your practice, including
dentists, practice owners, office managers,
and department leads. Gain a competitive
edge by building team success, driving
positive financial results, and enhancing
patient retention.
for key leaders in your practice, including
dentists, practice owners, office managers,
and department leads. Gain a competitive
edge by building team success, driving
positive financial results, and enhancing
patient retention.
WHAT YOU WILL LEARN
With this leading-edge course from the experts at Disney Institute, in just two days you will learn how to transform your practice in six key areas.
Create Consistent Experiences
Design a systems approach to
elevating service standards that set your practice apart. Empower your
team to encourage more patients to say yes to ideal treatment plans.
elevating service standards that set your practice apart. Empower your
team to encourage more patients to say yes to ideal treatment plans.
Build a Culture of Commitment
Foster a diverse team environment
focused on delivering superior patient care. Shared leadership, grounded
in practice values and desired behaviors, ensures excellence.
focused on delivering superior patient care. Shared leadership, grounded
in practice values and desired behaviors, ensures excellence.
Improve Communication
Effective communication with employees is as crucial as with patients. Learn to clearly convey your vision and deliver
difficult messages that drive positive outcomes.
difficult messages that drive positive outcomes.
Manage Employee Performance
Reinforce desired behaviors and
enhance employee performance. Motivate your team to exceed expectations,
collaborate effectively, and take ownership.
enhance employee performance. Motivate your team to exceed expectations,
collaborate effectively, and take ownership.
Turn Challenges into Opportunities
Transform practice challenges
into opportunities for success. Inspire employees to adapt, strengthen
relationships during resistance, and recover from service failures.
into opportunities for success. Inspire employees to adapt, strengthen
relationships during resistance, and recover from service failures.
Attract and Retain Top Talent
Create a culture of
retention and continuous improvement. Boost your business’s profitability by
focusing on your front line, ensuring your team is engaged and committed.
retention and continuous improvement. Boost your business’s profitability by
focusing on your front line, ensuring your team is engaged and committed.
LOCATION
Delta Hotels Toronto Markham
50 E Valhalla Dr, Markham, ON, Canada
50 E Valhalla Dr, Markham, ON, Canada
Join us for an Unforgettable Learning Experience!
As to Disney artwork/properties, ©Disney.
DON’T TAKE OUR WORD FOR IT. TAKE THEIRS:
Here’s what past EDGE attendees had to say about their experience at the 1-day Quality Service program.
"I would recommend this course because it’s an eye-opener when it comes to all the small details that can help/hurt the patient experience."
"Strongly encourage ALL staff to attend. If I had of known the impact, I would have brought the entire team!"
"As a team, we found the course to be refreshing and different than most courses in the industry. I’m excited to start implementing exceptional customer service that sets us above ”and apart from your normal trip to the dentist."
"We refined our hiring process to align with our new service
vision - now we have a new team member who’s a strong fit for our practice."
vision - now we have a new team member who’s a strong fit for our practice."
A Special Thank You to Our Sponsors
