Front office staff, clerks, and other frontline employees are  often the first people families, students, and community members encounter — setting the tone for every relationship that follows. Yet despite the importance of their role, many frontline professionals are expected to navigate high-stakes conversations without specialized training or support.

Our Frontline Communication Course is designed specifically for your vital frontline team members — equipping them with the confidence, tools, and techniques to communicate with empathy, clarity, and consistency.

This course builds on the trusted principles of our widely adopted TRUE-SPEAK™ Communication System, adapting them to the fast-paced, high-touch daily needs of school front offices and support staff.

Through interactive learning, practical examples, and real-world applications, participants will learn to:
✔️ Craft clear, professional communication — whether responding to a parent email or welcoming a visitor at the front desk.
✔️ Build trust through meaningful dialogue and engage in conversations that de-escalate tension, foster connection, and leave parents and staff feeling heard and respected
✔️ Model values-aligned communication that strengthens team dynamics and reflects the organization's commitment to service and inclusion.

The cost of this one-day training is $395 per participant and includes your training materials and license agreement.