Name: GBS Summit 2024
Start: 2024-09-19T08:30:00-07:00
End: 2024-09-19T17:30:00-07:00
Location: LS Banquet Hall

THEME : E.V.O.L.V.E. - ELEVATE. VISION. OPTIMIZE. LEVERAGE.VERSATILE. EMPOWER.
Prepare to propel your Malaysian Global Business Services (GBS) operations to the top of the regional and global game. The GBS Summit 2024 themed E.V.O.L.V.E. is designed to be your launchpad, offering the most critical insights shaping the future of GBS in Malaysia.

This event will bring together industry leaders, innovators, and practitioners to explore a comprehensive framework. We'll delve into elevating standards and strategies for regional expansion, embracing a visionary approach to digital transformation, and optimizing processes through automation. Additionally, we'll explore leveraging Generation AI for innovative solutions and developing versatile solutions to meet the diverse needs of regional markets. The conference fosters collaboration, empowering partnerships and ecosystems to drive collective growth and innovation.

Join the GBS Summit and unlock the tools, strategies, and partnerships you need to elevate your GBS operations and become a leader in the dynamic Malaysian market. This is your chance to E.V.O.L.V.E. your future!

Featured Speakers

Ong Chin Seong

PIKOM Chairman | Managing Director, Powerware
Systems Sdn Bhd

Anthony Raja Devadoss

GBS Malaysia Chair | Managing Director, Senior Client Partner, Korn Ferry

Jusri Ong

Organizing Chairperson, GBS Summit 2024 |
CEO, Telecontinent Sdn Bhd

Dato' Dr Munirah Looi

Strategic Advisor, Brandt Business Services | Board Member,
MyDigital Corp

Raymond Siva

Head of Digital Investment Office,
Malaysia Digital Economy Corporation (MDEC)

YB Datuk Seri Utama Ir. Hasni Bin Mohammad

Chairman,
Johor Sustainability Centre

Christoffer Erichsen

Founding Partner & CEO, HumanInc.

Raymond Devadass

CEO & Founder,
Daythree Digital Berhad

Zulfiqar Zainuddin

Executive Director,
Deloitte Consulting Southeast Asia

K.C. Hong

Vice President,
ESG Association of Malaysia

Divya Dutta

COO,
Teleperformance Malaysia

Ellina Roslan

Senior Director,
MyDigital Corportion

Azleena Idris

Senior Director,
Head of Strategy & ESG Office at Payments Network Malaysia

Koay Tze Siang

Managing Director,
Dell Technologies Malaysia

Hew Wee Choong

Regional Director,
Cyclone Robotics

Carol Wang

Country Director-Sales, Equinix Asia-Pacific

Chua Chai Ping

Country Site Leader and
HR Director,
Experian Malaysia

Sandy Woo

Country Director, eCloudvalley

Yuki Aizawa

Women in Tech® - Global movement Malaysia Chapter, Country Director

Cally Yau

CEO,
PEOPLElogy Group

Ravi Krishnaswamy

Associate Partner,
Global Leader | Sustainability Advisory,
Frost & Sullivan

Richard Bradshaw

Managing Director and CEO, Asia,
Ethos BeathChapman

Ranveer Singh

Country Head Malaysia,
IGT Solutions

Jude Infant

Country Head Malaysia,
Sutherland

Indhran Indhraseghar

Co-Founder,
HumAIn Labs

Sunway Iskandar Medini, Iskandar Puteri, Johor Malaysia

Schedule

Morning Session

8:00am - 8:45am

Registration & Breakfast Networking

8:45am – 9:00am

Arrival of VIP & Guest of Honor

9:00am - 9:10am

Welcome Address

Anthony Raja Devadoss, GBS Malaysia Chair | Managing Director, Senior Client Partner, Korn Ferry

9:10am - 9:20am

Opening Address

Ong Chin Seong, PIKOM Chairman | Managing Director, Powerware Systems Sdn Bhd

9:20am - 9:30am

Setting the Stage:

Jusri Ong, Organizing Chairperson, GBS Summit 2024 | Managing Director, Telecontinent Sdn Bhd

9:30am - 10:15am

Panel Session 1
Empowering Women in GBS Leadership Roles Overcoming Challenges Inspiring Change

Moderator: Dato' Dr. Munirah Looi, Strategic Advisor, Brandt Business Services | Board Member, MyDigital Corp

Panelists: Sandy Woo, Country Director, eCloudvalley

Panelists: Yuki Aizawa, Women in Tech® - Global movement Malaysia Chapter, Country Director

Panelists: Cally Yau, CEO, PEOPLElogy Group

Panelists: Carol Wang, Country Director-Sales, Equinix Asia-Pacific

Malaysia is a multi-ethnic and multicultural country with a rich diversity of languages, religions, and cultures. While progress has been made in promoting diversity and inclusivity, there are still significant challenges to overcome. Explore the unique challenges and opportunities faced by women in leadership roles within the GBS industry. The discussion will provide insights into strategies for overcoming barriers, fostering diversity and inclusion, and inspiring the next generation of female leaders. Gather insights to empower women, create a more equitable workplace, and drive the digital transformation of the GBS sector.

10:15am - 11:00am

Panel Session 2
Unleashing the GBS Potential with the Johor-Singapore Special Economic Zone, a Catalyst for ASEAN 2025

Moderator: Zulfiqar Zainuddin, Executive Director, Deloitte Consulting Southeast Asia

Panelists: Ellina Roslan, Senior Director, MyDigital Corporation

Panelists: David Chin, CEO, Spark

Explore how the Johor-Singapore Special Economic Zone (SEZ) can serve as a pivotal catalyst in achieving ASEAN’s 2025 goals. With Malaysia assuming the ASEAN chairmanship in 2025, the conference will explore how the SEZ can contribute to the region’s economic integration, competitiveness, and innovation. Key discussions will revolve around leveraging the GBS industry to drive growth, create jobs, and foster a skilled workforce.

11:00am - 11.15am

Coffee Break

11:15am - 12:00pm

Keynote 1
Domestic to Dominant: Local GBS companies crafting winning regional expansion strategies in Southeast Asia.

Speaker: Raymond Siva, Head of Digital Investment Office, Malaysia Digital Economy Corporation (MDEC)

Southeast Asia's GBS industry is experiencing rapid growth, presenting immense opportunities for Malaysian companies. Delve into the strategies and challenges of GBS providers who have successfully expanded their operations across the region. Learn how these companies have leveraged their domestic strengths to become regional powerhouses. Discover the key factors for navigating diverse cultural landscapes, identifying high-potential markets, and forging strategic partnerships. Gain valuable insights into overcoming hurdles and capitalizing on emerging trends to establish a strong foothold in the competitive Southeast Asian GBS market.

12:00pm- 12:45pm

Panel Session 3
Powered by GBS Malaysia & CCAM: The Human + Machine Collaboration -Building a Future – Ready GBS Workforce

Moderator: Richard Bradshaw, Managing Director & CEO, Asia, Ethos BeathChapman

Panelists: Chua Chai Ping, Country Site Leader & HR Director, Experian Malaysia

Panelists: Ranveer Sing, Country Head Malaysia, IGT Solutions

Panelists: Jude Infant, Country Head, Sutherland Malaysia

The Malaysian GBS industry's future hinges on building a workforce that thrives alongside AI, which means open communication and engaged employees who see AI as a tool, not a threat. Upskilling ensures job security while fostering human-AI partnerships that leverage human strengths in complex thinking and emotional intelligence. Ethical considerations are paramount, with human oversight, vigilant AI review, and robust plans for system failures. By working alongside evolving regulations, the GBS industry can create a future where humans and AI work together for mutual success.

12:45pm - 1:45pm

Lunch Break

Afternoon Session

2:00pm -2:40pm

Keynote 2
Going Beyond Automation by Leveraging AI and Machine Learning for Enhanced Decision-Making

Speaker: Indhran Indhraseghar, Regional CEO, Robometics Inc.

While automation and machine learning are driving efficiencies in Malaysia's GBS industry, true competitive advantage lies in going beyond. This can be achieved by leveraging AI for advanced analytics that uncover hidden patterns, predict future trends, and support complex decision-making, allowing GBS companies to move from reactive problem-solving to proactive strategy development. Gain insights into personalizing customer experiences and optimizing resource allocation, ultimately leading to smarter business decisions.

2:40pm - 3:25pm

Panel Session 4
Is the Power of Automation in Streamlining GBS Operations Unlocking Efficiency?

Moderator: Koay Tze Siang, Managing Director, Dell Technologies Malaysia

Panelists: Hew Wee Choong, Regional Director, Cyclone Robotics

Panelists: Raymond Devadass, CEO & Founder, Daythree Business Services

Panelists: Divya Dutta, COO, Teleperformance Malaysia

GBS industry is exploring automation to streamline tasks like payroll and data entry, potentially boosting efficiency and reducing costs. However, the road to automation success requires navigating challenges like workflow adaptation, staff training, and preserving the human touch valued in Malaysian business culture. This session explores the opportunities and hurdles of automation for Malaysian GBS companies, helping them determine if it's an efficiency unlocked or a potential roadblock

3:25pm - 4:05pm

Keynote 3
Bridging the gap across borders and building high performance teams for success by cultivating cultural agility.

Speaker: Christoffer Erichsen, Founding Partner & CEO, HumanInc.

In today's dynamic global business landscape, GBS organizations in Malaysia must foster a synergistic culture of cultural agility and agile leadership. This combination is essential for building high-performance teams that can navigate complex challenges, drive innovation, and adapt to rapidly changing market conditions. Explore how combining cultural agility and agile leadership, can position organizations for long-term success and remain competitive in the global marketplace.

4:05pm – 4:20pm

Tea Break

4:20pm - 5:05pm

Panel Session 5
ESG as a Competitive Advantage towards Attracting Talent and Investors with Sustainable Practices

Moderator: K.C. Hong, Vice President, ESG Association of Malaysia

Panelists: YB Dato' Ir. Haji Hasni Mohammad, Chairman, Johor Sustainability Centre

Panelists: Ravi Krishnaswamy, Associate Partner, Global Leader | Sustainability Advisory, Frost & Sullivan

Panelists: Azleena Idris, Senior Director, Head of Strategy & ESG Office, Payments Network Malaysia

While ESG adoption in Malaysia is still in its early stages, forward-thinking GBS organizations can leverage it for a strategic advantage. Explore how implementing sustainable practices, from reducing energy consumption to promoting diversity and inclusion, can attract top talent seeking careers with purpose. Additionally, with investors increasingly prioritizing responsible business practices, strong ESG performance can unlock valuable resources and propel Malaysian GBS companies towards regional and global leadership.

5:05pm - 5:30pm

Lucky Draw & Closing Remarks

5:30pm - 7:30pm

Cocktail and Networking

Conference Location

LS Banquet Hall, Sunway Iskandar Medini, Iskandar Puteri, Johor Malaysia

One of Southeast Asia’s most competitive business hubs, Malaysia is a country that prides itself on its competitive wages, low inflation, high staff retention rate, a well-educated and multilingual workforce along with world-class infrastructure.

Partners

Strategic Partner