Luxury Outlook Summit 2025: The Growth Imperative
Why you should attend
In the next edition of Luxury Roundtable’s exclusive Luxury Outlook Summit in New York on Wednesday, Jan. 15, the discussion will focus on reinvigorating demand and business growth amidst headwinds: geopolitical and economic uncertainty, weakening loyalty from millennials and Gen Z in pronounced shift to experiences over consumerism, top customers questioning the exclusivity value proposition of luxury brands, sluggish domestic demand from Chinese consumers, likely new U.S. tariffs on European luxury and foreign goods, repeated price increases to elevate brands, and rising costs of raw materials and labor.
However, there are signs of green shoots for a recovery as luxury brands and retailers seek to reinvigorate growth across generations, categories and geographies.
Hosted by Luxury Roundtable CEO Mickey ALAM KHAN, the Luxury Outlook Summit 2025 will feature speakers from Rolls-Royce Motor Cars, Bain & Company, McKinsey & Company, Moët Hennessy, UBS, Mandarin Oriental, Hanro, Hyatt, The World, Capgemini, Classic Vacations, J. Crew, Aescape, Madison Avenue Business Improvement District, DLG (Digital Luxury Group), Douglas Elliman Real Estate, Lipincott, Odyssey Retail Advisors, CXG, Shanker Inc., Sociate, Columbia Business School, Coldwell Banker Global Luxury, Fairwinds, CLA, Driscoll Advisors and Nysa Advisories, among others.
BONUS for all paid registrants: Luxury Roundtable's State of Global Luxury 2025 report.
Join us Wednesday, Jan. 15, 2025 in New York to learn from the smartest marketers and retailers in luxury, as well as connect and network with luxury professionals across sectors who are set to make a difference in the year ahead.
Sponsors: UBS
Interested in sponsorship? Please email [email protected].
Why you should attend
In the next edition of Luxury Roundtable’s exclusive Luxury Outlook Summit in New York on Wednesday, Jan. 15, the discussion will focus on reinvigorating demand and business growth amidst headwinds: geopolitical and economic uncertainty, weakening loyalty from millennials and Gen Z in pronounced shift to experiences over consumerism, top customers questioning the exclusivity value proposition of luxury brands, sluggish domestic demand from Chinese consumers, likely new U.S. tariffs on European luxury and foreign goods, repeated price increases to elevate brands, and rising costs of raw materials and labor.
However, there are signs of green shoots for a recovery as luxury brands and retailers seek to reinvigorate growth across generations, categories and geographies.
Hosted by Luxury Roundtable CEO Mickey ALAM KHAN, the Luxury Outlook Summit 2025 will feature speakers from Rolls-Royce Motor Cars, Bain & Company, McKinsey & Company, Moët Hennessy, UBS, Mandarin Oriental, Hanro, Hyatt, The World, Capgemini, Classic Vacations, J. Crew, Aescape, Madison Avenue Business Improvement District, DLG (Digital Luxury Group), Douglas Elliman Real Estate, Lipincott, Odyssey Retail Advisors, CXG, Shanker Inc., Sociate, Columbia Business School, Coldwell Banker Global Luxury, Fairwinds, CLA, Driscoll Advisors and Nysa Advisories, among others.
BONUS for all paid registrants: Luxury Roundtable's State of Global Luxury 2025 report.
Join us Wednesday, Jan. 15, 2025 in New York to learn from the smartest marketers and retailers in luxury, as well as connect and network with luxury professionals across sectors who are set to make a difference in the year ahead.
Sponsors: UBS
Interested in sponsorship? Please email [email protected].
Location
UBS
11 Madison Avenue 10th Floor 10 West Great Hall New York, NY 10010 (24th Street entrance)
11 Madison Avenue 10th Floor 10 West Great Hall New York, NY 10010 (24th Street entrance)
Date & Time
January 15, 2025, 8:00 AM - 4:15 PM
Schedule
8:00 AM
Registration and Breakfast
Collect your badges and programs. Tank up for a day of serious knowledge exchange, conversation and networking.
8:15 AM
Welcome to 2025
Luxury's mandate across sectors is clear: a renewed emphasis on growth and building trust with customers across generations while upholding the exclusivity, quality and creativity value proposition – even amidst the geopolitical, economic and regulatory uncertainty.
Mickey ALAM KHAN, CEO, Luxury Roundtable
Eric P. Berger, senior vice president of wealth management, Gramercy Wealth Management, UBS Financial Services
Mickey ALAM KHAN, CEO, Luxury Roundtable
Eric P. Berger, senior vice president of wealth management, Gramercy Wealth Management, UBS Financial Services
8:30 AM
How to Restore Desire and Demand Across Geographies, Generations and Product Lines
Why have an estimated 50 million millennial and Gen Z customers – out of 400 million globally – fled luxury in the past couple of years? What should luxury brands and retailers do to reinvigorate demand in product lines across sectors? How to generate more business in established markets such as North America and Europe, while reviving domestic demand in China and stimulating growth in India, Latin America and the Middle East? How to deal with potential tariffs and regulation? Equally important, how to welcome even more wealthy buyers and sellers to the luxury real estate market?
Erwan Rambourg, managing director and global head of consumer and retail research, HSBC, and author, “Future Luxe”
Jessica Hoppe, president/CEO, The World, Residences at Sea
Melissa Krueger, CEO, Classic Vacations
Richard Ferrari, president/CEO for brokerage, New York City, Northeast and Mid-Atlantic regions, Douglas Elliman Real Estate
Greg Handrick, senior partner and managing director of EMEA, Lippincott
In conversation with Mickey ALAM KHAN, CEO, Luxury Roundtable
Erwan Rambourg, managing director and global head of consumer and retail research, HSBC, and author, “Future Luxe”
Jessica Hoppe, president/CEO, The World, Residences at Sea
Melissa Krueger, CEO, Classic Vacations
Richard Ferrari, president/CEO for brokerage, New York City, Northeast and Mid-Atlantic regions, Douglas Elliman Real Estate
Greg Handrick, senior partner and managing director of EMEA, Lippincott
In conversation with Mickey ALAM KHAN, CEO, Luxury Roundtable
9:15 AM
Research: Navigating the Future of Luxury: Trends and Strategies for a Changing Market
An exclusive discussion on the pivotal trends shaping the future of luxury. From the rise of experience-based spending to evolving consumer expectations, explore actionable strategies for brands to reinvent their foundations and sustain growth in a rapidly changing industry landscape.
Monisha De La Rocha, partner, Bain & Company
Monisha De La Rocha, partner, Bain & Company
10:00 AM
Fireside Chat: The Rolls-Royce Way with Personalization and Exclusive Experiences
How is the world's No. 1 luxury auto brand retaining and gaining even more market share and customer trust with personalization and experiences that are exclusive and memorable for a highly discerning clientele? How does Rolls-Royce Motor Cars enhance the storytelling and brand-building that engages the next generation?
Gerry Spahn, head of communications for the Americas, Rolls-Royce Motor Cars
In conversation with Mickey ALAM KHAN, CEO, Luxury Roundtable
Gerry Spahn, head of communications for the Americas, Rolls-Royce Motor Cars
In conversation with Mickey ALAM KHAN, CEO, Luxury Roundtable
10:30 AM
Sponsored Networking Break
Take a break, grab a snack, network with fellow delegates and chat to speakers of prior and upcoming sessions.
11:00 AM
The Affluent Chinese Customer Base: How to Revive the Engine of Growth
Luxury for long depended on the affluent Chinese customer, either traveling abroad or buying domestically, to generate growth for conglomerates such as LVMH, Kering, Chanel and Richemont. But domestic woes – a real estate crisis with savings locked in stalled developments, slowing job growth and weak demand – as well as fewer trips to Europe and the United States have showed on luxury groups' financial reports. What will it take to get affluent and wealthy Chinese customers back in the market for luxury goods and services?
Jacques Roizen, managing director for consulting, DLG (Digital Luxury Group)
Iris Chan, partner and international head of client development, DLG (Digital Luxury Group)
Jacques Roizen, managing director for consulting, DLG (Digital Luxury Group)
Iris Chan, partner and international head of client development, DLG (Digital Luxury Group)
11:35 AM
Future of Luxury: What's Next
Luxury has been experiencing a significant slowdown in the past year. What part of it is structural and linked to profound changes in customer behaviors and priorities? What does the future hold for the industry and how can luxury brands best position themselves for future growth?
Joëlle Grunberg, partner and leader – retail, fashion and luxury practice, McKinsey & Company
Joëlle Grunberg, partner and leader – retail, fashion and luxury practice, McKinsey & Company
12:20 PM
Case Study of Desire Brands: Why Hermès, Brunello Cuccinelli and Patek Philippe Consistently Outperform the Market
What is it about Hermès and Brunello Cuccinelli that they continually outperform their peers in share of wallet and share of mind? What have they focused on that gets their customers coming back? How are they growing their relevance across generations and global markets?
Martin Shanker, president, Shanker Inc.
Christophe Caïs, CEO, CXG
JP Kuehlwein, cofounder/principal, Ueber-Brands, and adjunct professor of marketing, Columbia Business School and NYU Stern School of Business
In conversation with Mickey ALAM KHAN, CEO, Luxury Roundtable
Martin Shanker, president, Shanker Inc.
Christophe Caïs, CEO, CXG
JP Kuehlwein, cofounder/principal, Ueber-Brands, and adjunct professor of marketing, Columbia Business School and NYU Stern School of Business
In conversation with Mickey ALAM KHAN, CEO, Luxury Roundtable
1:00 PM
Sponsored Networking Lunch
Enjoy lunch after stimulating sessions in the first half of the day. Network with speakers and fellow delegates and build relationships that last.
1:45 PM
Trends in Wealth: Catering to Rising Demographics
High-net-worth clients are increasingly global and look to optimize their personal and family wealth profiles both in the United States and abroad. Additionally, clients look for more integrated advice across broad-based portfolios, including art, collectibles, private placements and other alternatives. How to think about different and rising demographics in wealth?
Brian Formento, managing director/head of client solutions and investment strategy, family office solutions, UBS Financial Services
Mark Tepsich, executive director, family office design and governance strategist, UBS Financial Services
In conversation with Eric P. Berger, senior vice president of wealth management, Gramercy Wealth Management, UBS Financial Services
Brian Formento, managing director/head of client solutions and investment strategy, family office solutions, UBS Financial Services
Mark Tepsich, executive director, family office design and governance strategist, UBS Financial Services
In conversation with Eric P. Berger, senior vice president of wealth management, Gramercy Wealth Management, UBS Financial Services
2:15 PM
Retail Detail: Is Luxury Turning Into a Real Estate Game?
Conglomerates such as LVMH and Kering have been busy buying up prime retail property across the globe. And while they are at that, they are also revamping their flagships, such as Louis Vuitton's Fifth Avenue store in New York which is now clad in scaffolding to resemble a stack of its signature trunks. Why the accelerated push to lock in prime real estate in major locations worldwide?
Matthew Bauer, president, New York's Madison Avenue Business Improvement District
Richard J. Johnson, cofounder/principal. Odyssey Retail Advisors
In conversation with Michael Altneu, vice president of global luxury, Coldwell Banker
Matthew Bauer, president, New York's Madison Avenue Business Improvement District
Richard J. Johnson, cofounder/principal. Odyssey Retail Advisors
In conversation with Michael Altneu, vice president of global luxury, Coldwell Banker
2:50 pM
New Face of Marketing, Retail and Product Discovery
What every luxury marketer and retailer needs to know about technology and artificial intelligence (AI) as it shapes marketing and retail strategy for luxury brands, as well as the way customers across generations will search and shop for products and services online and on mobile devices.
Yasmin Topia, founder/CEO, Sociate
Marianna Satanas, president, Hanro USA
Nelson Dagoreau, CX and technology innovation consultant
Amanda Kane, senior vice president of product operations, J. Crew Group
In conversation with Javier I. Fernandez, CEO, Fairwinds
Yasmin Topia, founder/CEO, Sociate
Marianna Satanas, president, Hanro USA
Nelson Dagoreau, CX and technology innovation consultant
Amanda Kane, senior vice president of product operations, J. Crew Group
In conversation with Javier I. Fernandez, CEO, Fairwinds
3:30 PM
Outlook 2025: Sectors Likely to Shine in 2025
Punting to the future, how will sectors such as fashion and leather goods, beauty, retail, art and auctions, watches and jewelry, cars, jets and yachts, real estate and design, wines and spirits, health and wellness, travel and hospitality, and marketing perform in 2025?
Erica Guries, former senior director for strategy and transformation, Moët Hennessy North America, and principal, Nysa Advisories
Renee Hartmann, cofounder, CLA
Eric Litman, CEO, Aescape
Adelina Wong Ettelson, global head of residences marketing, Mandarin Oriental Hotel Group
Tina Necrason, global head of branded residential, Hyatt
Marie Driscoll, CEO and chief consultant, Driscoll Advisors
In conversation with Charisma Glassman, senior director (principal) and portfolio head – consumer products, luxury and apparel, Capgemini
Erica Guries, former senior director for strategy and transformation, Moët Hennessy North America, and principal, Nysa Advisories
Renee Hartmann, cofounder, CLA
Eric Litman, CEO, Aescape
Adelina Wong Ettelson, global head of residences marketing, Mandarin Oriental Hotel Group
Tina Necrason, global head of branded residential, Hyatt
Marie Driscoll, CEO and chief consultant, Driscoll Advisors
In conversation with Charisma Glassman, senior director (principal) and portfolio head – consumer products, luxury and apparel, Capgemini
4:15 PM
Conclusion: Return to Basics
Luxury brands and retailers should not miss the wood for the trees: Why are consumers buying their products or services over their competitors within the category or even in non-luxury segments? Getting that answer right is key for a productive 2025.
Mickey ALAM KHAN, CEO, Luxury Roundtable
Mickey ALAM KHAN, CEO, Luxury Roundtable
Speakers
Speakers of Luxury Roundtable's Luxury Outlook Summit 2025: The Growth Imperative
MIckey ALAM KHAN
CEO
Luxury ROUNDTABLE
Luxury ROUNDTABLE
Mickey Alam Khan is CEO of Luxury Roundtable, a producer of luxury intelligence and networking-oriented events. He was previously president of Luxury Portfolio International and founder of Luxury Daily, Mobile Marketer and Mobile Commerce Daily.
Gerry SPAHN
Head of Communications for the Americas
Rolls-ROYCE MOTOR Cars
Rolls-ROYCE MOTOR Cars
Gerry Spahn is head of communications for the Americas at Rolls-Royce Motor Cars. He was previously principal at SCS Market and Financial Communications.
Yasmin TOPIA
Cofounder/CEO
Sociate AI
Sociate AI
Yasmin Topia is cofounder/CEO of Sociate AI, a fast-learning AI for fashion, luxury and legacy brands and retailers. She is partner at Post Urban and was previously head of operations at LGN.
Michael ALTNEU
Vice President of Global Luxury
Coldwell Banker
Coldwell Banker
Michael Altneu is vice president of global luxury at Coldwell Banker Real Estate. He was previously co-creative director at Madison Avenue Creative and senior vice president at Douglas Elliman Development Marketing.
Jessica HOPPE
President/CEO
The World, REsidences At Sea
The World, REsidences At Sea
Jessica Hoppe is president/CEO of The World, Residences at Sea, the largest privately owned residential mega yacht worldwide. She previously served as general counsel and senior vice president for Crystal Cruises.
Adelina WONG ETTELSON
Global Head of RESIDENces Marketing
MANDARIN ORIENTAL HOTEL GROUP
MANDARIN ORIENTAL HOTEL GROUP
Adelina Wong Ettelson is global head of residences marketing at Mandarin Oriental Hotel Group. She was previously executive vice president of marketing at Corcoran Sunshine Marketing Group.
Matthew BAUER
President
MaDison AVenue Business Improvement District
MaDison AVenue Business Improvement District
Matthew Bauer is president of the Madison Avenue Business Improvement District. He is adjunct associate professor of architecture, planning and preservation at the Columbia University Graduate School of Architecture, Planning & Preservation. He was previously executive director of the Lower East Side Business Improvement District.
Marie DRISCOLL
CEO
Driscoll Advisors
Driscoll Advisors
Marie Driscoll is CEO and chief consultant of Driscoll Advisors. She is adjunct professor for funding fashion and beauty and fashion retailing and buying at The New School and adjunct professor at the Department of Entrepreneurship at the Fashion Institute of Technology.
Tina NECRASON
Global head of Branded Residences
Hyatt
Hyatt
Tina Necrason is executive vice president for residential at Montage International. She was previously senior director for business planning, sales and marketing at Hilton Worldwide.
JP KUEHLWEIN
cofounder/principal
Ueber-Brands
Ueber-Brands
JP Kuehlwein is cofounder/principal of Ueber-Brands, and adjunct professor of marketing, Columbia Business School and NYU Stern School of Business. He was previously CEO of Frederic Fekkai & Co.
Javier I. FERNANDEZ
CEO
Fairwinds
Fairwinds
Javier I. Fernandez is CEO of Fairwinds, a strategy and design firm delivering commerce experiences for brands. He was previously head of direct-to-consumer strategy at Meta Reality Labs and before that, emerging platforms for Google Hardware. He has held leadership positions at Michael Kors and Bonobos.
Eric LITMAN
Founder/CEO
aescape
aescape
Eric Litman is founder/CEO of Aescape, an AI and robotics firm that creates personal wellness solutions. He was previously senior vice president of mobile at GroupM and founder/CEO of Medialets.
Monisha DE LA ROCHA
Partner
BAIN & Company
BAIN & Company
Monica De La Rocha is partner and member of the private equity, retail and consumer products practices at Bain & Company. She previously worked in advertising at Ogilvy & Mather with a focus on digital strategy and analytics.
Iris CHAN
partner and international head of client developmenT
DLG (Digital Luxury Group)
DLG (Digital Luxury Group)
Iris Chan is partner and international head of client development at DLG (Digital Luxury Group). She is board advisor at Let's Talk Menopause and was previously director of advisory at Gartner L2.
Charisma GLASSMAN
senior director (principal) and portfolio head – consumer products, luxury and apparel
Capgemini
Capgemini
Charisma Glassman is senior director (principal) and portfolio head – consumer products, luxury and apparel at Capgemini. She was previously head of customer marketing product technology at Barclays and lead digital product strategist for technology at Citi.
Nelson DAGOREAU
CX and technology innovation consultant
Nelson Dagoreau is CX and technology innovation consultant. He previously worked in growth marketing at Kantar and strategy and innovation at Farfetch.
Jacques ROIZEN
Managing Director for Consulting
DLG (Digital Luxury Group)
DLG (Digital Luxury Group)
Jacques Roizen is managing director for consulting at DLG (Digital Luxury Group). He was senior vice president and general manager for Greater China at Pandora.
Iris CHAN
partner and international head of client developmenT
DLG (Digital Luxury Group)
DLG (Digital Luxury Group)
Iris Chan is partner and international head of client development at DLG (Digital Luxury Group). She is board advisor at Let's Talk Menopause and was previously director of advisory at Gartner L2.
Christophe Caïs
CEO
CXG
CXG
Christophe Caïs is CEO of CXG, a global customer experience consulting and services firm. He was previously cofounder/general manager of Biche de Bere.
Martin SHANKER
President
Shanker Inc.
Shanker Inc.
Martin Shanker is founder/president of Shanker Inc., a consultancy in luxury retail behavior and training. He was previously president of the wholesale handbag division at Sarne Inc. and vice president at Macy's East.
Joëlle GRUNBERG
Partner
McKINSEY & Company
McKINSEY & Company
Joëlle Grunberg is partner and leader in the retail, fashion and luxury practice at McKinsey & Company. She was previously president of Wolverine Boston Brands (Sperry, Saucony, Keds and Kids Group) and president/CEO of Lacoste for North and Central America.
Eric P. BERGER
SENIOR VICE PRESIDENT OF WEALTH MANAGEMENT, Gramercy Wealth Management
UBS FINANCIAL SERVICES
UBS FINANCIAL SERVICES
Eric P. Berger is senior vice president of wealth management and financial advisor at UBS Financial Services. He was previously in private banking at Credit Suisse.
Seth RUTMAN
SENIOR VICE PRESIDENT OF WEALTH MANAGEMENT, GRAMERCY WEALTH MANAGEMENT
UBS FINANCIAL SERVICES
UBS FINANCIAL SERVICES
Seth Rutman is senior vice president of wealth management at UBS Financial Services.
Richard J. JOHNSON
COFOUNDER/PRINCIPAL
ODYSSEY RETAIL ADVISORS
ODYSSEY RETAIL ADVISORS
Richard J. Johnson is cofounder and principal of Odyssey Retail Advisors. He was previously principal of Johnson Retail RE Consulting and before that, head of real estate for the Americas at Kering.
Renee HARTMANN
Cofounder
CLA
CLA
Renee Hartmann is cofounder of CLA, a corporate branding and retail consultancy. She is an advisor to several companies and the author of 'Next Generation Retail: How to Use Technology to Innovate for the Future.'
Melissa KRUEGER
CEO
Classic Vacations
Classic Vacations
Melissa Krueger is CEO of Classic Vacations, where she has worked for almost a dozen years. She was previously senior director of sales at Travel Impressions.
Richard FERRARI
President/CEO for brokerage, New York City, Northeast and Mid-Atlantic
Douglas Elliman Real Estate
Douglas Elliman Real Estate
Richard Ferrari is president/CEO for brokerage, New York City, Northeast and Mid-Atlantic at Douglas Elliman Real Estate. He was previously executive vice president and managing director of sales at Brown Harris Stevens.
Amanda KANE
senior vice President of Product Operations
J. Crew Group
J. Crew Group
Amanda Kane is senior vice president of product operations at J. Crew Group. She was previously head of sustainability and business development at Westwing.
Greg HANDRICK
senior partner and managing director of EMEA
Lippincott
Lippincott
Greg Handrick is senior partner and managing director of EMEA at Lippincott. He was previously partner and head of U.K. for Prophet.
Marianna SATANAS
PresidenT
HANRO USA
HANRO USA
Marianna Satanas is president of Hanro USA. She was previously global digital sales director at Eton Shirts.
Erica GURIES
Former Senior director for strategy and transformation
Moët Hennessy North America
Moët Hennessy North America
Erica Guries is former senior director for strategy and transformation at Moët Hennessy North America. She is currently principal of Nysa Advisories. She was previously marketing manager at Safran.
Erwan RAMBOURG
Managing director and global head of consumer and retail research
HSBC
HSBC
Erwan Rambourg is managing director and global head of consumer and retail research at HSBC, and author of “Future Luxe.” He previously served stints at Cartier, Parfums Christian Dior and Guerlain.
Join us on Wednesday, Jan. 15 in New York!
Luxury Roundtable’s Luxury Outlook Summit 2025: The Growth Imperative is the preeminent event for luxury marketers, retailers and professionals as they chart their strategy for the year ahead. Join us for a day of debate, networking, relationship building and conversations that take the luxury business forward.