The fourth in a series of annual executive summits organized by Luxury Roundtable, the Luxury Retail Forum on Thursday, Sept. 12 focuses on how luxury retailers and brands with bricks-and-mortar and online stores should recalibrate their experiences for earning customer loyalty in a challenging environment.
The next-generation wealthy not only seek a more experiential element in their shopping, but also want the retailers and brands they patronize to share their values. What does this mean for the future of luxury retail, and how should retailers and brands adjust their strategies across marketing, merchandising, loyalty programs, store design, digital personas, pricing, talent upskilling, sustainability and brand collaborations?
Speakers include senior executives from Bal Harbour Shops, Bloomingdale's, The Estée Lauder Companies, Apple, Watches of Switzerland, Miami's Brickell City Centre, Vestiaire Collective, Mytheresa, Starboard Group, Kearney, Tanya Taylor, Marina Rinaldi, Max Mara, Interbrand, Forrester Research, Century 21, Grace Bay Resorts, Kosé, ReVive Skincare, Brandifference, Sparks, Driscoll Advisors, Soozan Baxter Consulting, Odyssey Retail Advisors and The Training Academy.
Join us!
Who Should Attend
Limited to 100 senior executives, the Luxury Retail Forum: Experience 2.0 is ideal for senior executives across luxury retailers and brands, ad agencies, market researchers, consultancies, real estate companies and financial services firms. As an exclusive summit for decision-makers within firms, the Luxury Retail Forum is perfect for networking and knowledge exchange among top luxury retailers and marketers.
The next-generation wealthy not only seek a more experiential element in their shopping, but also want the retailers and brands they patronize to share their values. What does this mean for the future of luxury retail, and how should retailers and brands adjust their strategies across marketing, merchandising, loyalty programs, store design, digital personas, pricing, talent upskilling, sustainability and brand collaborations?
Speakers include senior executives from Bal Harbour Shops, Bloomingdale's, The Estée Lauder Companies, Apple, Watches of Switzerland, Miami's Brickell City Centre, Vestiaire Collective, Mytheresa, Starboard Group, Kearney, Tanya Taylor, Marina Rinaldi, Max Mara, Interbrand, Forrester Research, Century 21, Grace Bay Resorts, Kosé, ReVive Skincare, Brandifference, Sparks, Driscoll Advisors, Soozan Baxter Consulting, Odyssey Retail Advisors and The Training Academy.
Join us!
Who Should Attend
Limited to 100 senior executives, the Luxury Retail Forum: Experience 2.0 is ideal for senior executives across luxury retailers and brands, ad agencies, market researchers, consultancies, real estate companies and financial services firms. As an exclusive summit for decision-makers within firms, the Luxury Retail Forum is perfect for networking and knowledge exchange among top luxury retailers and marketers.
Location
UBS Building, 14th Floor
1285 Avenue of the Americas, New York, NY 10019
1285 Avenue of the Americas, New York, NY 10019
Date & Time
September 12, 2024, 8:00 AM - 5:00 PM
Schedule
8:15 AM
Welcome Address: Recalibrating Experiences for Customer Loyalty
Mickey ALAM KHAN, CEO, Luxury Roundtable
Seth Rutman, vice president of wealth management, UBS Financial Services
Seth Rutman, vice president of wealth management, UBS Financial Services
8:30 AM
Bal Harbour Shops: The Immersive Approach to Retail Amidst the Great Mall Overhaul
The leader of the United States’ highest-grossing shopping center talks luxury retail trends, how to innovate and the role of AI in customer experience, as well as the allure of mixed-used developments combining shopping, hospitality, dining, residences and entertainment
Speaker:
Matthew Whitman Lazenby, president/CEO, Whitman Family Development
Speaker:
Matthew Whitman Lazenby, president/CEO, Whitman Family Development
In conversation with Mickey ALAM KHAN, CEO, Luxury Roundtable
9:00 AM
Luxury Shopper Behavior Evolution Across Channels and Generations
How has affluent and wealthy shopper behavior changed as monobrand stores proliferate even as ecommerce gains ground and younger generations veer toward experiences? What repercussions will Gens Y, Z and Alpha’s distinct shopping patterns have on the future of luxury retail, retailers and brands?
Speakers:
David Martin, senior vice president of leasing, Swire Properties’ Brickell City Centre
Judy Duzich, vice president and general merchandise manager, Century 21
Melissa Durliat, creative director and buyer, Coco Turks and Caicos at Grace Bay Resorts
In conversation with Mickey ALAM KHAN, CEO, Luxury Roundtable
Speakers:
David Martin, senior vice president of leasing, Swire Properties’ Brickell City Centre
Judy Duzich, vice president and general merchandise manager, Century 21
Melissa Durliat, creative director and buyer, Coco Turks and Caicos at Grace Bay Resorts
In conversation with Mickey ALAM KHAN, CEO, Luxury Roundtable
9:45 AM
Global State of Luxury Retail
What is the status of luxury retail? Which markets, retailers and brands are performing and why? How should luxury retailers and marketers course correct to gain or retain market share? And is the rise of big luxury groups such as LVMH, Kering, Richemont, Chanel, Hermès and Swatch Group inexorable?
Speaker:
James Wright, executive director, Interbrand
Speaker:
James Wright, executive director, Interbrand
10:15 AM
Sponsored Networking Break
Mingle with speakers and delegates, network, or grab a snack and drink
10:45 AM
CEO POV: Vestiaire Collective and Mytheresa
How should luxury retailers attract and retain customers amidst competition from other sectors such as travel and hospitality that are banking on customer desire for exquisite, memorable experiences? How is luxury ecommerce evolving? What is the growing global popularity of preowned luxury and fashion designerwear indicating? What is the role of a retail destination in the Age of AI and Endless Choice?
Speakers:
Samina Virk, CEO for North America, Vestiaire Collective
Heather Kaminetsky, CEO for North America, Mytheresa
In conversation with Mickey ALAM KHAN, CEO, Luxury Roundtable
Speakers:
Samina Virk, CEO for North America, Vestiaire Collective
Heather Kaminetsky, CEO for North America, Mytheresa
In conversation with Mickey ALAM KHAN, CEO, Luxury Roundtable
11:30 AM
Changing Role of Customer and Employee Experiences In-Store, Online and on Mobile
Delivering stellar experiences in-store and seamless shopping on digital channels is a sine qua non in the current retail environment. Employee experience matters as much as customer experience, but earning the loyalty of both constituencies is getting harder. How to switch approach from product centric to customer centric? Also, where does AR, VR and the metaverse fit in?
Speakers:
Elana Drell-Szyfer, CEO, ReVive Skincare
Sharon del Valle, general manager, Kosé America
Sarah Lynn Sandal, regional manager, Marina Rinaldi USA
Andrew Stanleick, private equity senior advisor
Kathryn MacGovern, senior manager for marketing, events and retail, Tanya Taylor
Moderator:
Sharon Osen, CEO, Brandifference
Speakers:
Elana Drell-Szyfer, CEO, ReVive Skincare
Sharon del Valle, general manager, Kosé America
Sarah Lynn Sandal, regional manager, Marina Rinaldi USA
Andrew Stanleick, private equity senior advisor
Kathryn MacGovern, senior manager for marketing, events and retail, Tanya Taylor
Moderator:
Sharon Osen, CEO, Brandifference
12:15 PM
Sponsored Networking Lunch
Network and lunch with fellow delegates and speakers
1:00 PM
Bloomingdale’s: How Small-Store Format Bloomie’s and Digital Optimization Point the Way to the Future
A highly curated, ever-evolving small-store format, Bloomie’s seeks to bring the best of luxury department store chain Bloomingdale’s to local neighborhoods as retail shop formats adjust to market preferences. Another nod to ecommerce is Bloomingdale’s emphasis on digital optimization to capture customers as they shop online and on mobile. What is Bloomingdale’s retail strategy?
Speaker:
Rachel Abeles, senior vice president of customer and revenue growth, Bloomingdale’s
In conversation with Mickey ALAM KHAN, CEO, Luxury Roundtable
Speaker:
Rachel Abeles, senior vice president of customer and revenue growth, Bloomingdale’s
In conversation with Mickey ALAM KHAN, CEO, Luxury Roundtable
1:30 PM
Generating Desire and Loyalty: Strategy Rethink on Branding and Marketing, Store Design, Pricing, Merchandising, Brand Collaborations and Sustainability
If luxury has an edge over other sectors, it is in generating desire among customers and prospects. However, loyalty is fickle among generations beyond baby boomers and Gen X. It does not help that aspirational and wealthy consumers have also pulled back spending. Retailers will have to reframe their marketing, pricing, merchandising, partnership and environmental approaches to stay relevant in the years ahead. Also, what are winning strategies to combat lower discretionary spending?
Speakers:
Andrew Farrell, director for store design for North America, The Estée Lauder Companies
Stacy Shaw, senior vice president of luxury and resorts, Starboard Group
Scott Carmack, vice president for strategic accounts, Sparks
Marie Driscoll, principal, Driscoll Advisors
Moderator:
Brian Ehrig, partner and global head of fashion and luxury, Kearney
Speakers:
Andrew Farrell, director for store design for North America, The Estée Lauder Companies
Stacy Shaw, senior vice president of luxury and resorts, Starboard Group
Scott Carmack, vice president for strategic accounts, Sparks
Marie Driscoll, principal, Driscoll Advisors
Moderator:
Brian Ehrig, partner and global head of fashion and luxury, Kearney
2:15 PM
UBS: U.S. Consumer Macro Trends and State of the Luxury Consumer
The U.S. consumer’s health has been underestimated in the past couple years, being in better shape than counterparts in most other countries. However, areas of weakness are emerging. This session will focus on the strength of balance sheet, magnitude of wealth creation, housing and equity wealth, and the Top 1 percent and Top 20 percent. Also under discussion will be trends in the luxury consumer market and sectors, highlighting behaviors, willingness to spend on experiences and other emerging patterns.
Speaker:
Sunny Mehra, executive director, U.S. equities, consumer sector, UBS Chief Investment Office
Speaker:
Sunny Mehra, executive director, U.S. equities, consumer sector, UBS Chief Investment Office
2:45 PM
Sponsored Networking Break
Mingle with speakers and delegates, network, or grab a snack and drink
3:00 PM
Flagship Retail and Its Relevance in Iconic Cities
Why is it important for a brand to have a flagship store in iconic cities? Why are brands buying their own buildings on flagship avenues in the hundreds of millions of dollars? What are the iconic streets that need to be watched? Can a brand be an Internet star and be a player in the bricks-and-mortar world?
Speakers:
Missy Pool, flagship leader, Apple
David Hurley, president for North America, Watches of Switzerland Group USA
Richard J. Johnson, cofounder and principal, Odyssey Retail Advisors
Jason Greenstone, executive director for retail services, Cushman & Wakefield
Moderator:
Soozan Baxter, CEO, Soozan Baxter Consulting
Speakers:
Missy Pool, flagship leader, Apple
David Hurley, president for North America, Watches of Switzerland Group USA
Richard J. Johnson, cofounder and principal, Odyssey Retail Advisors
Jason Greenstone, executive director for retail services, Cushman & Wakefield
Moderator:
Soozan Baxter, CEO, Soozan Baxter Consulting
3:45 PM
Customer Obsession: Why It Matters and How It Will Grow Your Luxury Business
“The customer is king” is an old business adage – but it is no action plan. Amidst empowered customers, global uncertainty and significant competition, Forrester’s customer obsession framework puts the customer at the center of your leadership, strategy and operations to grow your business.
Speaker:
Fiona S. Swerdlow, vice president and research director, Forrester Research
Speaker:
Fiona S. Swerdlow, vice president and research director, Forrester Research
4:15 PM
Leadership and its Effect on Profit
With the markets transitioning to the new economic world, leadership is more important than ever. Many retailers and brands are facing shrinking margins, difficulty finding and keeping the right people, and delivering a consistent level of service reflective of their brand. How to address these challenges with an objective review of leadership?
Speaker:
Dan Elzer, president, The Training Academy
Speaker:
Dan Elzer, president, The Training Academy
4:45 PM
4D's from the Luxury Retail Forum
What retailers should keep doing, stop doing, start doing and do differently in the year ahead.
Speaker:
Mickey ALAM KHAN, CEO, Luxury Roundtable
Speaker:
Mickey ALAM KHAN, CEO, Luxury Roundtable
Speakers
Speaker roster for Luxury Roundtable's Luxury Retail Forum
Mickey ALAM KHAN
CEO
Luxury ROUNDTABLE
Luxury ROUNDTABLE
Mickey ALAM KHAN is CEO of Luxury Roundtable, the world's leading producer of in-person and digital events for luxury brands, retailers and professionals. He was previously president of Luxury Portfolio International, a leading global network of independently run luxury real estate brokerages. He also founded and successfully exited platforms such as Luxury Daily, Mobile Marketer and Mobile Commerce Daily.
Heather Kaminetsky
CEO, North AMERICA
Mytheresa
Mytheresa
Heather Kaminetsky is North America CEO for Mytheresa. She previously held senior positions at M. Demi, Riley Home and Net-A-Porter.
Samina Virk
CEO, North AMERICA
Vestiaire Collective
Vestiaire Collective
Samina Virk is North America CEO for Vestiare Collective. She was previously a brand consultant and global chief marketing officer of Threads.
Rachel Abeles
Senior VICE president of Customer and REvEnue Growth
Bloomingdale's
Bloomingdale's
Rachel Abeles is senior vice president of customer and revenue growth at Bloomingdale's. She has previously led business strategy at Bloomingdale's and also been planner and buyer for salon shoes and trend jewelry at the retailer.
Matthew Whitman Lazenby
President/CEO
Whitman Family DEvelopment/Bal Harbour Shops
Whitman Family DEvelopment/Bal Harbour Shops
Matthew Whitman Lazenby is president/CEO of Whitman Family Development, owner of Miami's Bal Harbour Shops. Prior to joining his family company in 2003 as leasing agent, he served the same role at Robert K. Futterman & Associates and The Taubman Company.
Missy Pool
Flagship Leader
APPLE
APPLE
Missy Pool is flagship leader at Apple, in charge of the Madison Avenue store in New York. She was previously regional vice president at Ralph Lauren and served stints at West Elm and Gap Inc.'s Forth & Towne.
Elana Drell-Szyfer
CEO
Revive SKINCare
Revive SKINCare
Elana Drell-Szyfer is CEO of ReVive Skincare. She is also a board member of NEST and was formerly CEO of Laura Geller New York.
David Martin
Senior VICE president of RETAIL LEAsing and Office Leasing
Swire Properties
Swire Properties
David Martin is senior vice president of retail leasing and office leasing at Swire Properties, including Miami's Brickell City Centre. He was previously vice president at Westfield and head of retail at Hongkong Land.
Judy Duzich
Vice President and General Merchandise Manager
Century 21 stores
Century 21 stores
Judy Duzich is vice president and general merchandise manager of Century 21 Stores. She was previously vice president of business development at Haddad Brands.
Melissa Durliat
Creative Director and Buyer
Coco Turks & Caicos for Grace Bay Resorts
Coco Turks & Caicos for Grace Bay Resorts
Melissa Durliat is creative director and buyer of Coco Turks & Caicos for Grace Bay Resorts. She has held positions as senior producer and head of entertainment for NBC News and Sports, Sirius XM and the Golden Globes Official Pre-Show.
Andrew Farrell
Director for Store Design, North America
Estée Lauder Companies
Estée Lauder Companies
Andrew Farrell is director of store design for North America at Estée Lauder Companies. He was previously project architect at Biber Design and MADE Design/Build.
Scott Carmack
Vice president of Strategic accounts
Sparks
Sparks
Scott Carmack is vice president of strategic accounts at Sparks. He was previously senior project manager at M. Cohen and Sons.
Stacy Shaw
Vice President – Luxury Division
Starboard Cruise Services
Starboard Cruise Services
Stacy Shaw is vice president of the luxury division at Starboard Cruise Services. She was previously vice president of sales and business development at Virgin Voyages.
Sharon del Valle
General Manager
Kosé America
Kosé America
Sharon del Valle is general manager of Kosé America. She was previously head of marketing at Elizabeth Arden.
David Hurley
President for North America
Watches of Switzerland Group USA
Watches of Switzerland Group USA
David Hurley is president for North America of Watches of Switzerland Group USA comprising Mappin & Webb, Watches of Switzerland, Goldsmiths and Mayors. He was previously business development director of Aurum Holdings and corporate vice president and SAP executive project lead.
Brian Ehrig
Partner and global Head of Fashion and Luxury
Kearney
Kearney
Brian Ehrig is partner and global head of fashion and luxury at Kearney. He was previously managing director for apparel and footwear retailers and consumer goods companies at Accenture Strategy's Kurt Salmon.
Sarah Lynn Sandal
Regional Manager
Marina Rinaldi USA
Marina Rinaldi USA
Sarah Lynn Sandal is regional manager at Marina Rinaldi USA. She has previously served stints at Triumph International and Lincoln Financial Group.
Kathryn MacGovern
Senior manager for Marketing, events and retail
tanya Taylor
tanya Taylor
Kathryn MacGovern is senior manager for marketing, events and retail at Tanya Taylor. She previously served stints at Iconic Vault, KCD and Isoude.
Fiona Swerdlow
Vice president and Research Director
Forrester REsearch
Forrester REsearch
Fiona Swerdlow is vice president and research director at Forrester Research. She was previously head of research at Shop.org and NRF Communities, and vice president and general manager of ecommerce at Tommy Hilfiger.
Sharon Osen
CEO
brandifference
brandifference
Sharon Osen is CEO of Brandifference. She was previously partner at Jackson Hole Group, chief marketing officer of Perricone MD and senior vice president of global marketing and brand strategy.
Soozan Baxter
CEO
Soozan Baxter Consulting
Soozan Baxter Consulting
Soozan Baxter is CEO of Soozan Baxter Consulting. She was previously vice president of luxury brand leasing at Simon Property Group's Prime Retail.
Marie Driscoll
CEO and Chief Consultant
Driscoll Advisors
Driscoll Advisors
Marie Driscoll is CEO and chief consultant of Driscoll Advisors. She is also an adjunct professor at The New School and Fashion Institute of Technology and adjunct instructor at the Zicklin School of Business.
Dan Elzer
President
The TRaining Academy
The TRaining Academy
Dan Elzer is president of The Training Academy. He was previously president of L&E Homes and Advantage Realty Group.
James Wright
Executive Director
Interbrand
Interbrand
James Wright is executive director of Interbrand. He was previously expert partner at Bain & Company and senior partner for experience innovation at Lippincott.
Sunny Mehra
executive director, U.S. equities, consumer sector
UBS Chief Investment Office
UBS Chief Investment Office
Sunny Mehra is executive director, U.S. equities, consumer sector at UBS Chief Investment Office. He was previously senior equity analyst at D. E. Shaw & Co.
Seth Rutman
vice president of wealth management
UBS Financial Services
UBS Financial Services
Seth Rutman is vice president of wealth management at UBS Financial Services.
Andrew Stanleick
private equity and brand senior advisor
Andrew Stanleick is private equity and brand senior advisor. He was previously president/CEO of BeautyHealth and executive vice president for the Americas at Coty, running the Kylie Jenner and Kim Kardashian Beauty brands.
Richard J. Johnson
Cofounder/Principal
Odyssey Retail Advisors
Odyssey Retail Advisors
Richard J. Johnson is cofounder and principal of Odyssey Retail Advisors. He was previously principal of Johnson Retail RE Consulting and before that, head of real estate for the Americas at Kering.
Jason Greenstone
executive director, retail Services
CUSHMAN & WAKEFIELD
CUSHMAN & WAKEFIELD
Jason Greenstone is executive director for retail services at Cushman & Wakefield. He previously served stints at CBRE, Prudential Douglas Elliman and Tungsten Properties.
