When is a Rule 11 evaluation necessary? There are many things to consider including effectiveness, efficiency, and the ultimate goal. We will discuss making the decision, working through the process, and the various ways a case that has moved through Rule 11 can be resolved.
Zoom Link - Managing Competency Issues
Passcode - 337334

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Evaluation

This training session will take a look at the Microsoft OneNote application and how it can be utilized by judicial staff for all note taking needs. Dan Tillman will provide a general introduction to OneNote, Ashley Kendall will show how Clerks can best utilize OneNote, and Judge Delia Neal and Kathy Sherwood will instruct on how Judges and Judicial Assistants can take advantage of the application.
Zoom Link - Microsoft OneNote Training
Passcode - 324407

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Evaluation

In this training session, we will discuss the difference between a highly emotional customer and a difficult customer as well as how to assist them with a different approach. We will also discuss how knowing yourself greatly impacts your customer service skills. Providing excellent customer service while dealing with emotional customers takes patience, understanding, professionalism, and it all starts with you.
Zoom Link - Assisting the Highly Emotional Customer
Passcode -399742

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Evaluation

The Arizona Code of Conduct for Judicial Employees indicates that as court staff we have the responsibility to promote the confidence in the Judiciary, which is achieved not only through our competent work, fairness, impartiality, and excellent customer service, but also through the ethical behavior, professionalism, and confidentiality. We do not campaign or discuss politics at work, and we never discuss pending cases, or the individuals involved in them. But what other topics do we need to avoid at court? Discretion is part of professionalism. (This training will satisfy the Ethics requirement)
Zoom Link - Gossiping and Oversharing
Passcode - 648475

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Evaluation

At Project Avary, we help children heal from the impacts of having a parent in prison by surrounding youth with a long-term, supportive community of peer and adult mentors and by empowering them with leadership development skills. Project Avary has been working with children of incarcerated parents for over two decades and are national leaders in supporting children with incarcerated parents. Training will include a full overview of our organization, its impact on youth, and how to enroll system impacted youth.
Zoom Link - Project Avary
Passcode - 434905

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A Commission on Technology staff member, Stewart Bruner will call attention to recent changes to the electronic communications policy for court employees before covering more stringent password requirements being imposed by Microsoft. He will also walk students step-by-step through an attack on several court employees that stole their 2FA credentials and detail ways Artificial Intelligence is being used in more sophisticated phishing attacks. (This training will satisfy the Computer/Network Security requirement)
Zoom Link - Cyberspace Invaders: Invasion of the Password Snatchers
Passcode - 917281

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Evaluation