Join Us for the 2026 Select Registry National Meeting & Conference
Riding the Wave: What's on the Horizon in Craft Lodging
Select Registry's Independent properties have always excelled at creating authentic, personalized experiences and as guest expectations continue to evolve, the opportunity has never been greater for members to stand apart from the competition. The hospitality landscape continues to evolve, bringing new opportunities and new challenges for independent hotels, inns, and bed & breakfasts. That's why we're so excited to invite you to join your fellow Select Registry members this November for the for our premier National gathering dedicated to helping our member properties thrive!
November 8, 9 & 10, 2026
(Check in on the 8th and Check out on the 11th)
Ponte Vedra Inn & Club
Ponte Vedra, FL
Keynote Speaker - Joseph Michelli

We're thrilled to announce our 2026 keynote speaker: Joseph Michelli
New York Times #1 Bestselling Author and World-Renowned Customer Experience Expert Joseph Michelli has spent his career studying some of the world's most admired brands, uncovering the principles that create exceptional guest loyalty, unforgettable customer experiences, and high-performing teams. His work has taken him behind the scenes with organizations including The Ritz-Carlton, Starbucks, Mercedes-Benz, Airbnb, Zappos, and UCLA Health.
As a Wall Street Journal, USA Today, and New York Times bestselling author, Joseph has become one of the most respected voices in customer experience, leadership, and service excellence.
His many books have helped organizations across industries create deeper customer connections and sustainable growth. Just a few of his inspiring books include:
- The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience - Courtesy of The Ritz-Carlton Hotel Company
- The Zappos Experience: 5 Principles to Inspire Engage and WOW
- All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement
- Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
In his keynote presentation, Joseph will share actionable strategies that independent lodging operators can immediately apply to:
- Create unforgettable guest experiences that drive loyalty and referrals
- Differentiate their property in an increasingly competitive marketplace
- Build stronger teams and service cultures
- Turn everyday guest interactions into lasting relationships
- Deliver the kind of personalized hospitality that larger brands struggle to replicate
For independent hoteliers, innkeepers, and hospitality leaders, few speakers are better equipped to help us understand how exceptional service can become a true competitive advantage.
Why Should You Attend?
This year's conference will feature powerful educational sessions, peer-to-peer networking, industry insights, innovative marketing strategies, and practical tools designed specifically for independent lodging operators.
The National Meeting is More Than a Conference, It's A Community
While Joseph Michelli's keynote will undoubtedly be a highlight, the Select Registry National Conference offers so much more.
-Learn from Industry Experts: Gain insights on marketing, revenue growth, guest engagement, emerging travel trends, operations, technology, and the future of independent hospitality.
-Connect with Fellow Owners and Operators: Some of the most valuable conversations happen between sessions. Exchange ideas, share challenges, and learn from peers who understand the unique realities of running an independent property.
-Discover New Solutions: Meet vendors and partners who specialize in helping independent lodging properties improve efficiency, increase bookings, and enhance the guest experience.
-Invest in Your Business: Step away from the day-to-day demands of your property and focus on the bigger picture—your vision, your growth, and your future success.
The 2026 National Conference is your opportunity to gain fresh ideas, practical strategies, and meaningful connections that can help your business grow for years to come. We look forward to welcoming you this November for what promises to be one of our most inspiring and impactful conferences yet!
Riding the Wave: What's On The Horizon in Craft LodgingPonte Vedra Beach, FL Nov. 8, 9 & 10, 2026
The Select Registry National Meeting is just 4 months away!
Register today to lock in your attendance and beachside room!