STRATEGIC CLIENT SELECTION
JOIN US WEDNESDAY, MAY 27th
WHAT
Many businesses try to be everything to everyone and end up stretched thin with inconsistent results. This workshop introduces a strategic approach to client selection, using Five Star’s pillar framework to help you identify the right types of clients for your business. You’ll learn how to focus your time and energy on customers who are the best fit, leading to clearer messaging, better work, and more sustainable growth.
WHO
This workshop is for business owners, founders, and leaders who feel pulled in too many directions or attract clients who aren’t the right fit. It’s ideal for those who want a clearer plan for who they serve and how to align their business around the right customers.
FACILITATOR
Joel Sylvester
Joel is a Customer Experience Expert and Partner & Chief Client Officer at Five Star Solutions with more than 30 years of experience designing exceptional customer experiences. He helps organizations use CX strategy, AI, and automation to streamline operations, strengthen customer relationships, and build high-performing teams. Joel works closely with clients to turn data, technology, and thoughtful service design into seamless customer journeys that drive loyalty and growth.
LUNCH
Free, limited lunches will be available on a first come, first served basis.
DIRECTIONS
Please enter the building from the east side, directly adjacent to the parking lot. If an ADA accommodation is needed, please contact Startup Sioux Falls at 605-275-8000.
View parking map
Many businesses try to be everything to everyone and end up stretched thin with inconsistent results. This workshop introduces a strategic approach to client selection, using Five Star’s pillar framework to help you identify the right types of clients for your business. You’ll learn how to focus your time and energy on customers who are the best fit, leading to clearer messaging, better work, and more sustainable growth.
WHO
This workshop is for business owners, founders, and leaders who feel pulled in too many directions or attract clients who aren’t the right fit. It’s ideal for those who want a clearer plan for who they serve and how to align their business around the right customers.
FACILITATOR
Joel Sylvester
Joel is a Customer Experience Expert and Partner & Chief Client Officer at Five Star Solutions with more than 30 years of experience designing exceptional customer experiences. He helps organizations use CX strategy, AI, and automation to streamline operations, strengthen customer relationships, and build high-performing teams. Joel works closely with clients to turn data, technology, and thoughtful service design into seamless customer journeys that drive loyalty and growth.
LUNCH
Free, limited lunches will be available on a first come, first served basis.
DIRECTIONS
Please enter the building from the east side, directly adjacent to the parking lot. If an ADA accommodation is needed, please contact Startup Sioux Falls at 605-275-8000.
View parking map
Location
Startup Sioux Falls
100 East 6th Street, Sioux Falls, SD, USA
100 East 6th Street, Sioux Falls, SD, USA
Date & Time
May 27, 2026,
12:00 PM - 1:00 PM
12:00 PM - 1:00 PM
SPONSORED BY
