What Next? ARCO Annual Conference

Join the debate at the UK's pivotal Integrated Retirement Community Conference   
Following the success of our 6th conference last summer, the ARCO conference is back, and will be taking place on the 5th and 6th of July in London.

We are thrilled once again to be holding the Main Day event at The IET London: Savoy Place and the Knowledge Exchange Day at the offices of Trowers & Hamlins LLP.

Tickets are now on sale. ARCO Members, Partners and Affiliates can purchase Network Exclusive ticketsNon ARCO Members and Partners can purchase Public tickets.

The conference not to be missed!
In July 2022, we welcomed over 400 experts representing over 190 organisations, from across the Housing-with-Care sector to participate in the ARCO conference and Knowledge Exchange Day. 

Widely recognised as the main agenda-setting event for the Integrated Retirement Community sector, the ARCO Annual conference is the must-attend event for the most influential and experienced operators and organisations working today.

Known for its excellent and fresh content, where new innovative ideas are shared first, and for the unmatched networking opportunities, including the attendance of Ministers and senior policy makers, this event is one not to miss!

Keynote Speaker
ARCO is delighted to announce our Keynote Speaker for the What Next? 2023 ARCO Annual Conference, Professor Bobby Duffy, Professor of Public Policy, and Director of the Policy Institute. Professor Duffy has worked across most public policy areas in his career of 30 years in policy research and evaluation, including being seconded to the Prime Minister's Strategy Unit. Professor Duffy will talk about his latest book Generations - Does when you’re born shape who you are? which challenges myths and stereotypes around generational trends, seeking a greater understanding around generational challenges.
Main Day Conference Speakers 

More speakers have just been announced for the Main Day of the ARCO Conference on
5 July at the IET, London.
The full outline and Day 2 speakers will be announced in the upcoming weeks.
“The conference always successfully brings together people from different parts of the industry working towards a common goal. I always leave the conference more informed than I arrived and having met a host of new potential business partners, so will look forward to next year”
What Next? 2022 Delegate
What Next? 2023 Main Day Programme
This year's programme, under the title of 'Rising to the challenge: Meeting the Housing & Care needs of an ageing population' will focus on the key topics shaping the agenda in the Integrated Retirement Community sector which include the following:
Does when you’re born shape who you are?

Professor Bobby Duffy has worked across most public policy areas in his career of 30 years in policy research and evaluation, including being seconded to the Prime Minister’s Strategy Unit. Professor Duffy will talk about his latest book Generations – Does when you’re born shape who you are? Which challenges myths and stereotypes around generational trends, seeking a greater understanding around generational challenges, trends and opportunities
Making change happen

With the task force for older people now starting its work, we will hear from policy experts on what the IRC sector needs to facilitate growth and ensure the sector continues to flourish
The hardest part is getting started?

The IRC sector continues to attract new entrants keen to develop their own offers to address the housing and social care crisis. However, the barriers to entry are significant. In this session, delegates will hear from operators new to the sector who will share their top tips on planning, building and operating a new Integrated Retirement Community. In addition, we will also hear from colleagues who are currently planning their entry, and the barriers they need to overcome
Care with a big C

Providing care and support services is key to the integrated retirement community offer. While not all residents will need care services on an ongoing basis, it is nevertheless a key part driver for customers looking for a safety net that will enable them to live independently for as long as possible. However, providing regulated care is arguably the most complex component of an IRC, and in this session, we will highlight some of the main considerations when it comes to setting up and running a CQC regulated domiciliary care service
Care with a small c

IRCs are a key part of the future health and social care landscape. Hear from staff and residents on how non-regulated support services make a crucial impact on people’s health, wellbeing and sense of belonging
Tenure transformation: modernising the consumer contract

The IRC sector has been on a journey to move away from the traditional leasehold system, with new lease structures transferring risks from residents to operators as a response to customer preferences. The sector’s Leasehold Plus proposals will expand consumer protection for residents and allow for contracts to be updated. This session will provide an insight into the need to update consumer contracts to ensure operational sustainability
Accelerating growth – imperative next steps

This session will look at the case for acceleration growth of the IRC sector, including:

  • Impact of absorption on returns  
  • How affordable is the product?
  • Ideas to accelerate growth
Maximizing Momentum: Accelerating Sales and Occupancy in Integrated Retirement Communities

This session brings together industry experts to share innovative thinking of some of the key components needed to fill retirement communities rapidly. Panellists will discuss the marketing techniques, customer engagement approaches, and barriers to moving, including a lack of awareness and other disincentives, including proposals to overcome these obstacles
Knowledge Exchange Day Programme
The Knowledge Exchange Day offers delegates the chance to explore in-depth specific topics through various workshops delivered by leading sector experts and is highly recommended for those wanting greater insight into the Housing-with-Care sector after the main conference day on 5 July.
Effective complaints handling and resident relations - insights from the IRC sector

This session will focus on the importance of maintaining effective communication and responsive complaints handling within the IRC sector and share reflections from lessons learned. John Hesford, ARCO’s Compliance Engagement Manager, and Operator guest speakers will discuss best practice approaches, pitfalls to avoid, and insights from their experience in dealing with feedback and complaints
Modernising the consumer contract: best practice approaches

Following on from the Tenure transformation session on Day 1, this workshop will consider how best to meet consumer preferences while ensuring long-term sustainability in new leases, and options for updating older leases so that they continue to reflect best practice. Join ARCO's Director of Legal & Compliance, Sally Ireland, Kyle Holling, Partner at Trowers & Hamlins, and Operator guest speakers to discuss these issues from the legal and operational perspective
Tackling the Planning Challenge: how IRC operators can navigate the UK’ ever-changing planning policy

This session will explore the changing planning landscape for Integrated Retirement Communities, including current changes to the National Planning Policy Framework (NPPF), the newly proposed infrastructure levy, emerging case law and the need for a better definition of what it is we do. Join leading planning experts, Tetlow King and ARCO to discuss the current state of play and look to future changes to help unlock our sector’s current challenges
Mind the Gap: Raising awareness of the IRC sector among the UK public

Despite the steady growth of the IRC sector in the UK, the different housing and care choices available for older people remain still relatively unknown and often misunderstood by the wider public. This workshop will explore the current public awareness challenge around the IRC sector, look at how other countries have addressed this challenge, and discuss what could be done in the UK
Building confidence in innovative construction: how MMC can help IRC operators reduce development risk and build faster

With the demands on the industry to increase the volume of new homes for older people and the simultaneous challenges around materials and skills, we are at a critical stage in the development of modern methods of construction (MMC). NHBC is using their scale, expertise and knowledge of working with manufacturers to provide operators, investors and lenders with the confidence that innovative systems can meet the same high standards of quality and durability as traditionally-built schemes. Join NHBC to discuss how new methods of MMC can help to give operators confidence when developing future IRCs and reduce the long-term risk of operation
The Building Safety Act: Staying one step ahead to ensure compliance

How are operators ensuring compliance with the regulations so far, what are the key upcoming challenges and what is next on the horizon? Join legal experts from Trowers & Hamlins to hear about what operators should have in place already and discuss how you should be preparing for the October 2023 milestone

ARCO Conference Tickets  
Conference Ticket Prices
ARCO Network (Member & Partner) Ticket Prices - exclusive for ARCO Members, Accelerators, Strategic Partners, Partners & our Affiliate Network
ARCO Public Ticket Prices 
(for organisations that are NOT ARCO Members or Partners)
  • Main Conference Day only (5 July) - £369.00 (exc. VAT)
  • Knowledge Exchange Day only (6 July) - £239.00 (exc. VAT)
  • Full Two-Day Conference (5 & 6 July) - £569.00 (exc. VAT)
  • Main Conference Day only (5 July) - £559.00 (exc. VAT)
  • Knowledge Exchange Day only (6 July) - £339.00 (exc. VAT)
  • Full Two-Day Conference (5 & 6 July) - £759.00 (exc. VAT)
For bookings of 5 or more, please contact the events team by emailing [email protected]

Please click here to read our Conference 2023 ticket terms & conditions
“A great opportunity for a new person in this arena to meet specialists”
What Next? 2022 Delegate
 Join the mailing list
If you want to receive information about the next ARCO What Next? Conference, please contact [email protected] and request to be added to the mailing list
“(An) empowering day, striving for sector excellence in what are undoubtedly challenging economic times”
What Next? 2022 Delegate
Venue: Day 1
IET London: Savoy Place, Savoy Place, London, UK
The Main Conference Day on 5 July, will be held at the spectacular IET London: Savoy Place
Venue: Day 2
Trowers & Hamlins, 3 Bunhill Row, London 
The Knowledge Exchange Day will follow on 6 July at the offices of Trowers & Hamlins, London
"Sponsoring the ARCO conference puts your organisation at the centre of an exciting  rapidly expanding sector. If you want meaningful conversations with leaders in the Retirement Living sector then without question, it is the right place to be
What Next? 2022 Conference Sponsor
 Our 2023 Conference Sponsors
The ARCO Conference wouldn't be possible without the support of our sponsors. We thank them for their support of this event and their contribution to the Housing-with-Care sector. 
 Sponsorship Opportunities
There are only two sponsorship packages available. If your organisation is interested in the benefits of being part of this year's Integrated Retirement Community sector's pivotal conference, which will take place in July 2023, please contact Katie Draper, Director of Membership & Operations at [email protected] 
"Excellently organised and invaluable in gaining access to the people and issues in the retirement living space 
What Next? 2022 Conference Sponsor
See who will be attending the
What Next? 2023

Over 270 representatives from more than 100 leading organisations
from our sector have already confirmed their attendance to this year's conference.
See who will be in the room!

“There was an excellent balance between - conference content and the chance to network. The ARCO conference was by far one of the best I have attended where there were ample opportunities to actually meet and talk to people ”
What Next? 2022 Delegate
A look back at the 
2022 Conference Photo Gallery
"An excellent, well attended event - all round really nice people in the sector - true sense of collaboration and sharing. Content was superb. Really well done
What Next? 2022 Delegate
Contact us
If you have any questions regarding the conference please contact the ARCO Events Team:

Telephone: 020 3697 1204
[email protected]

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